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About the Role

Serve as a key liaison between customers and internal teams, driving account success and long-term partnerships. Manage client relationships, lead contract negotiations, develop and deliver accurate quotes, provide technical guidance, and coordinate resources to meet and exceed customer expectations.

Responsibilities

• Serve as the primary point of contact for customer inquiries, delivering responsive, tailored HVAC solutions.
• Identify and pursue new business opportunities, including cross-selling and upselling within the existing client base, and support contract renewals.
• Prepare and present accurate, competitive quotes and proposals to clients.
• Collaborate with sales and internal teams to ensure successful service delivery and support strategic marketing initiatives.
• Provide up-to-date technical guidance on HVAC systems and assist in resolving issues as they arise.
• Prepare reports, billing, and required documentation in accordance with contract terms, company policies, and industry standards.
• Monitor account performance, including customer retention, financial results, and pull-through work, ensuring alignment with company goals.
• Maintain accurate and organized client records, including sales activity, communications, and project details.

Requirements

• Demonstrated experience in the HVAC industry, including the ability to quote repairs and replacements.
• Prior field technician experience strongly preferred.
• Proficient in Microsoft Office applications, including Outlook, Word, and Excel.
• Strong customer service and communication skills, with the ability to effectively engage both verbally and in writing.
• Detail-oriented and results-driven, with the ability to manage multiple priorities and collaborate effectively across teams.
• Willingness and ability to travel as needed to support clients, coordinate teams, and manage vendors across multiple markets.

Skills

• HVAC solutions
• Contract negotiations
• Quoting
• Technical guidance
• Customer relationship management
• Sales
• Microsoft Office Suite
• Communication
• Collaboration
• Travel

Experience Level

• 5+ years of relevant experience in the HVAC industry

Education Level

• Associate’s degree (AAS)
• Bachelor’s degree preferred

Salary/Compensations

• $80,000-$100,000

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Health savings accounts
• Flexible spending accounts
• Life insurance
• Disability insurance
• 401(k) Savings Plan
• Employee assistance program

About the Company

• John W. Danforth Company is one of the largest mechanical contractors in the Northeast.
• We believe our people are our greatest asset and invest in training, career development, employee engagement, and team support.
• We are committed to delivering industry-leading experiences for our customers across commercial and industrial HVAC, plumbing, refrigeration, advanced technology manufacturing, process piping, fabrication, mission-critical environments, and energy performance projects, backed by comprehensive service maintenance and repair.

Equal Opportunity

• As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success.
• Equal Opportunity Employer/Veterans/Disabled