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About the Role

The Sales Operations team is seeking a proactive, analytical, and resourceful Advisor to support business development professionals across EDC’s regional offices. This role acts as a strategic partner to frontline teams by translating business priorities into operational plans, scalable solutions, and measurable outcomes.

Responsibilities

• Provide high-quality operational support to frontline teams, ensuring timely completion of sales activities and adherence to service level agreements (SLAs)
• Manage and prioritize work across shared intake channels (e.g., ServiceNow) in support of national work-sharing objectives
• Execute transaction-related processes, including onboarding, due diligence, and CRM data updates
• Champion data governance best practices to ensure the consistency, accuracy, and usability of sales data across the organization
• Maintain CRM dashboards and reports to track key performance indicators such as pipeline coverage, conversion rates, and sales cycle performance
• Analyze sales performance data and provide actionable insights and recommendations to support decision-making
• Lead or support the implementation and continuous improvement of sales initiatives, tools, processes, and operating models
• Identify process gaps and develop scalable solutions to improve efficiency, consistency, and effectiveness
• Lead or contribute to strategic projects aligned with organizational priorities
• Support territory design, and coverage models to optimize sales effectiveness
• Build strong relationships with internal and external stakeholders, anticipate needs, and coordinate timely follow-up in support of business objectives
• Design and deliver Sales Operations training, onboarding resources, and job aids to enable consistent adoption of tools, processes, and best practices
• Provide guidance and mentorship to Associates and Senior Associates to support skill development and knowledge sharing
• Promote a collaborative team environment and a culture of continuous improvement

Requirements

• Bachelor’s degree in business administration, Finance, Economics, Data Analytics, or a related field, or an equivalent combination of education and relevant experience
• Minimum of 5 years of experience in Sales Operations, Business Operations, Analytics, or a related field
• Bilingualism in both official languages (French and English)
• Strong written and verbal communication skills, with the ability to engage effectively with internal and external partners
• Experience working with CRM systems and managing data with a high degree of accuracy
• Demonstrated ability to collaborate across functions and build strong stakeholder relationships
• Experience in financial services, commercial lending, or a similar environment
• Experience using ServiceNow CSM and/or Salesforce CRM
• Strategic thinking and business acumen
• Strong communication and stakeholder management skills
• Attention to detail
• Adaptability and resourcefulness
• Learning agility
• Continuous improvement mindset
• Ability to work legally in Canada at the time of application (Canadian Citizens or Permanent Residents)
• Meet requisite government security screening requirements

Skills

• Sales Operations
• Business Operations
• Analytics
• CRM systems
• Data management
• ServiceNow CSM
• Salesforce CRM
• Strategic thinking
• Business acumen
• Communication
• Stakeholder management
• Attention to detail
• Adaptability
• Resourcefulness
• Learning agility
• Continuous improvement

Location

• Ottawa
• Toronto
• Mississauga
• Montreal
• Brossard
• Laval
• Calgary
• Edmonton
• Halifax
• Vancouver

Work Type

• Hybrid
• Permanent

Experience Level

• Minimum of 5 years of experience

Education Level

• Bachelor’s degree in business administration, Finance, Economics, Data Analytics, or a related field, or an equivalent combination of education and relevant experience

Salary/Compensations

• Salaries typically range from $84,698 to $112,931 annually, based on qualifications and experiences, plus a performance-based incentive.

Benefits

• Comprehensive Benefits package
• Work-life balance
• 3 to 4 weeks paid vacation
• Corporate closure period
• Summer early Friday’s
• No meeting Fridays
• Continuous learning opportunities
• Training programs
• Workshops
• Language training
• Inclusive Culture
• Wellness Programs
• Mental health support
• Fitness programs
• Community Engagement opportunities
• Volunteer opportunities
• Relocation assistance

About the Company

• At EDC, we support Canadian businesses to succeed globally.
• We provide the financial tools and expertise they need to explore new markets, reduce risks, all towards the goal of making Canada and the world better through trade.
• As a financial Crown corporation, we offer innovative financial solutions and expert insights to help businesses explore new markets, mitigate risks, and achieve growth.
• We are dedicated to fostering employment equity and building a diverse workforce.
• We are committed to creating a safe and inclusive environment that respects people from all cultures, backgrounds, and abilities.
• At EDC, we nurture a culture of inclusion and belonging where everyone has equal opportunity to grow, develop, succeed, and be their truest selves.

Equal Opportunity

• EDC is committed to Fair Employment Practices and preference will be given to a candidate who is able to work legally in Canada at the time of application (Canadian Citizens or Permanent Residents).
• We actively encourage applications from women, Indigenous peoples, visible minorities, persons with disabilities, and members of the 2SLGBTQI+ community.
• Should you require any accommodation during the recruitment and selection process, please contact the Recruitment team at accessibility@edc.ca.