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About the Role

TM Associates is a family-owned business dedicated to its people and committed to building and managing the best communities for those in need. This role is crucial for ensuring resident satisfaction and operational efficiency.

Responsibilities

• Assure tenants receive prompt, efficient, courteous, and quality service, including immediate acknowledgement and resolution of complaints.
• Counsel and refer residents as appropriate.
• Achieve and maintain near 100% occupancy.
• Perform resident income recertification where applicable.
• Provide direction for proper execution of rental programs.
• Ensure efficient mechanical operations, adequate buildings and equipment.
• Employ qualified maintenance personnel and establish good tenant relations with them.
• Regularly inspect buildings, grounds, and property appearance, noting deferred maintenance and other data.
• Prepare inspection reports detailing property condition, cleanliness, and maintenance operations.
• Inform the Regional Manager in writing of deferred maintenance and property deficiencies with specific details and recommendations.
• Provide direction and guidance to maintenance staff, assign work priorities, and determine repair scope.
• Establish central office procedures with Regional Manager approval.
• Interview potential residents and process verifications to determine eligibility.
• Confer with the Regional Manager on evictions, lease violations, and special arrangements.
• Manage rent collection and record keeping, including frequent bank trips.
• Possess a valid driver's license and acceptable driving record for site errands.
• Explain employee duties and responsibilities, and inform staff of policies and procedures.
• Maintain files with records of maintenance services, equipment readings, operating manuals, inventory, and pertinent data.
• Purchase needed supplies and equipment within budget constraints and maintain administrative records of purchases.
• Develop and implement site activities for residents, such as special events and recreation.
• Prepare and respond to all pertinent correspondence.
• Attend mandatory meetings and seminars.
• Communicate effectively orally and in writing in English.
• Utilize basic arithmetic skills.
• Have access to reliable vehicle transportation for property errands.
• Perform other duties as assigned by Regional Manager and/or TMAM Management.

Requirements

• Possess a valid driver's license and a driving record acceptable to TMAM for site errands.
• Must have access to reliable vehicle transportation for errands from property.

Skills

• Oral communication
• Written communication
• Basic arithmetic skills

Benefits

• Full medical, dental, and vision insurance at an affordable rate starting the first day after the first full calendar month of employment.
• 401K match program, eligible to start contributing on the first day of employment.

About the Company

• TM Associates is a family-owned business united by its mission and defined by its values.
• The company takes its work personally, understanding that the resident experiences they are responsible for truly impact people.
• The company has grown from seven team members to over 500.
• TM Associates is dedicated to its people and strives to build a business that meets each client's high expectations.
• The company takes pride in its employees, believing they are the best due to dedication to training, benefits, and leadership.

Equal Opportunity

• TM Associates is an Equal Opportunity Employer.
• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, or any other protected status under applicable law.