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About the Role

Provides administrative support services for the intake of grievances against attorneys in Texas. This role involves accurate data handling in a deadline-driven environment with frequent interaction with internal teams, the public, respondents, and external agencies.

Responsibilities

• Accurately and timely enters data for incoming grievances and case status updates.
• Prepares and edits letters to meet mandated grievance processing deadlines.
• Responds to requests for information, searches databases, and provides appropriate public information.
• Organizes and maintains computer databases and physical filing systems.
• Assists attorneys and investigators with document preparation for grievance committee hearings.
• Performs other responsibilities and conducts special projects as required.

Requirements

• A minimum of three years of experience in administrative office work.
• Experience preferably in a legal environment and working with confidential information.
• Experience working with deadline-driven processes is helpful.
• Requires exceptional interpersonal and business communication skills.
• Must possess superior accuracy, proofreading, and organizational skills.
• Must have initiative, use sound judgment, and have the ability to manage multiple tasks with efficiency.
• Must provide excellent customer service.
• Ability to problem-solve and complete tasks in a timely and independent manner.
• Requires technological competency, including proficiency in Microsoft Word, Adobe Pro, Zoom, Teams, and Outlook Express.
• Experience using case management software is preferred.
• Ability to speak and translate Spanish is helpful.
• Requires a valid driver's license.

Skills

• Data entry
• Case status updates
• Letter preparation and editing
• Database searching
• Information provision
• Database organization
• Filing systems organization
• Document preparation
• Interpersonal skills
• Business communication skills
• Accuracy
• Proofreading
• Organizational skills
• Initiative
• Judgment
• Task management
• Customer service
• Problem-solving
• Independent work
• Microsoft Word
• Adobe Pro
• Zoom
• Teams
• Outlook Express
• Case management software
• Spanish language proficiency (speaking and translation)
• Valid driver's license

Experience Level

• 3+ years administrative office experience

Education Level

• High school diploma or equivalent
• Some college-level courses preferred