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About the Role

As the Onboarding Concierge, you are the architect of each member’s experience. Your expertise in training, recovery, and wellness enables you to curate individualized solutions tailored to each member’s ambitions. You set the gold standard in hospitality, service, and execution, ensuring seamless integration into the AVANT ecosystem.

Responsibilities

• Own the Member Onboarding Experience - Lead a high-touch, white-glove onboarding process that sets the tone for an exceptional member journey.
• Conduct strategic calls, consultations, and follow-ups to maximize sign-ups and Personal Training sales.
• Act as the primary touchpoint, ensuring a seamless transition from application to active engagement.
• Service Prescription & Product Expertise - Guide members through customized training, recovery, and wellness solutions tailored to their goals.
• Serve as the expert in AVANT’s elite offerings, ensuring members receive the highest level of personalization.
• Lead by Example with Unreasonable Hospitality - Set the gold standard in professionalism and service, ensuring every member feels valued and supported.
• Foster a sense of belonging and commitment from day one, delivering an unparalleled concierge-level experience.
• Collaborate & Communicate Across the Team - Act as the quarterback of the member journey, ensuring seamless transitions to the appropriate specialists.
• Partner with trainers, recovery experts, and wellness professionals to execute individualized plans.
• Lead by Doing - Oversee a team of Onboarding Specialists, ensuring execution at the highest company standards.
• Train, mentor, and hold team members accountable for delivering a flawless onboarding experience.

Requirements

• A proven track record in high-performance sales, hospitality, or luxury service industries.
• Experience in fitness, wellness, or recovery solutions, with a strong understanding of personalized programming.
• An obsession with elite service, ensuring every member receives a white-glove experience.
• Exceptional communication, relationship-building, and consultative sales skills.
• A results-driven mindset with experience working in a data-driven environment.
• Ability to thrive in a high-energy, high-expectation culture.
• Criminal Background Check Requirement – All team members must provide a recent Criminal Background Check prior to commencement of training and/or work.
• CPR & First Aid Certification (or willingness to obtain)

Skills

• Training
• Recovery
• Wellness
• Sales
• Hospitality
• Luxury Service
• Personalized Programming
• Communication
• Relationship-building
• Consultative Sales
• Data-driven decision making
• Problem-solving
• Process adherence
• Discipline
• Mentoring
• Team leadership

Location

• Remote

Work Type

• Full-time

Experience Level

• Senior

Salary/Compensations

• All rates of pay are confidential.

Benefits

• Performance bonus tied to membership results
• Complimentary Avant membership
• Group benefits
• Career defining growth opportunities

About the Company

• AVANT is a members-only club for those who demand more and refuse to settle.
• A performance-driven ecosystem where cutting-edge training, science-backed recovery, and personalized wellness strategies come together seamlessly.
• AVANT is designed for peak potential, long-term vitality, and results that last.
• We are an equal opportunity employer, and we believe in treating everyone fairly regardless of race, ancestry, place of origin, colour, ethnic origin, national origin, language, citizenship, creed, religion, sex, sexual orientation, age, marital status, gender identity, gender expression, record of offenses, disability, or any other legally protected factors.
• We consider all qualified applicants for employment and upon request will provide accommodations to candidates taking part in the selection process.

Equal Opportunity

• We are an equal opportunity employer, and we believe in treating everyone fairly regardless of race, ancestry, place of origin, colour, ethnic origin, national origin, language, citizenship, creed, religion, sex, sexual orientation, age, marital status, gender identity, gender expression, record of offenses, disability, or any other legally protected factors.
• We consider all qualified applicants for employment and upon request will provide accommodations to candidates taking part in the selection process.