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About the Role

Black Box Network Services is seeking Technicians with a proven track record in network device installation, cabling, troubleshooting, and equipment disposal. This role supports facilities management, site security, and project engagement, requiring a commitment to customer satisfaction and high-quality work.

Responsibilities

• Patch cabling between network equipment and the customer's network.
• Install power cables from equipment to power supply in racks/cabinets/closets.
• Install, troubleshoot, and de-install network equipment, including phones, computers, cables, boards, and edge routers/switches.
• Install, troubleshoot, and de-install Network General remote Sniffers.
• Complete hard and complex Move, Add, Change (MAC) requests within defined service levels.
• Act as an interface between customer associates and management.
• Provide hardware break-fix services for network infrastructure.
• Perform onsite call-through, data, voice, website, and security testing.
• Perform back-up testing to ensure all systems are connected to the customer's network.
• Support carrier testing of circuits.
• Assist with facilities efforts, including power and UPS restoral, water problems, emergency cooling restoration, and fire suppression exercises/restoration.
• Support inventory management activities, including receiving, tagging, tracking spares, ordering, updating records, and preparing/returning damaged equipment.
• Act as an interface between associates and centralized project/operations/MAC management as needed.

Requirements

• Proficient in utilizing technical tools such as Sniffers, BERT testers, cable testers, and fiber testers.
• Experience working in communications closets.
• Ability to perform rack and stack activities.
• Ability to safely lift heavy objects.
• Understanding of cable patching processes and procedures.
• Familiarity with 66 Block and 110 Block cross-connect procedures.
• Basic knowledge of data communications networking.
• Ability to assist in troubleshooting issues.
• Understanding of network terminology.
• Familiarity with IP phones.
• Ability to program Cisco phones.
• Ability to install Avaya phones.
• Ability to troubleshoot Avaya and Cisco phones.
• Good interpersonal communication skills.
• Ability to explain technical issues clearly to customers.
• Ability to interpret customer issues to facilitate resolution.

Skills

• Racking and stacking of network devices
• Cable patching
• Physical layer troubleshooting
• Equipment disposal
• Installing and troubleshooting Cisco IP phones
• Installing and troubleshooting Avaya IP phones
• Sniffers
• BERT testers
• Cable testers
• Fiber testers
• 66 Block cross connect procedures
• 110 Block cross connect procedures
• Data communications networking
• Network terminology
• Cisco phones
• Cisco switches
• Cisco routers
• Local area networking
• Wide area networking
• Power and uninterruptable power supply (UPS) restoral
• Water problem resolution
• Emergency cooling restoration
• Fire suppression exercises and restoration
• Inventory management
• Asset tagging
• Spares tracking
• Inventory ordering
• Inventory record updates
• Damaged equipment preparation and return

Work Type

• Full time
• Permanent hire possibility after 6 months
• Multiple shifts to support 24/7 coverage

Experience Level

• 5 years of experience in data communications

Education Level

• High school diploma or equivalent required

Salary/Compensations

• Hourly salary based upon the level of experience & skill-set

About the Company

• Black Box is a leading technology solutions provider.
• Our mission is to accelerate our customers’ business by valuing relationships with our team members, clients and stakeholders.
• By continuously growing our knowledge, we remain relevant in the market and are in a superior position to help customers design, deploy and manage their IT infrastructure.
• Through our values, such as innovation, ownership, transparency, respect and open-mindedness, we deliver high-value products and services.
• We have a global presence with 2,500+ team members in 24 countries and growing.
• Black Box is a wholly-owned subsidiary of AGC Networks.