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About the Role

We are looking for a hands-on, security-minded IT professional to join as our first dedicated IT Support Manager. You will give every trawa employee a secure, reliable, and well-configured working environment from day one, support trawa's security and compliance posture, and enable the company to scale confidently with robust access controls, device management, and audit-ready evidence.

Responsibilities

• Provision and manage employee devices (laptops, monitors, peripherals) across the full lifecycle: procurement, setup, tracking, and offboarding
• Handle day-to-day IT support — software installs, connectivity issues, account troubleshooting
• Own the hardware asset inventory
• Set up and maintain meeting room AV and conferencing equipment
• Support maintenance of trawa's ISO 27001 certification through compliant operations and thorough documentation
• Manage relevant controls in Vanta, our compliance platform
• Maintain compliance with security policies (Acceptable Use, Password Policy, Incident Response) in collaboration with Engineering leadership
• Support external auditors during certification cycles with evidence packages and control walkthroughs
• Run phishing simulations and coordinate security-awareness training across the company
• Identify and escalate security gaps to the appropriate owner
• Provision and de-provision access across SaaS tools during onboarding and offboarding
• Own SSO / IdP configuration and enforce least-privilege access principles
• Conduct access reviews as required
• Own and operate the MDM platform, ensuring configuration aligns with compliance requirements
• Monitor endpoint security alerts from EDR / AV tooling
• Maintain device compliance at all times

Requirements

• 2–5 years of experience in a corporate IT, IT security, or IT operations role
• Hands-on MDM experience (any major platform)
• Solid experience with an IdP / SSO platform
• Familiarity with ISO 27001, SOC 2, or similar audit-support work
• Experience with a compliance platform such as Vanta or Drata
• Proactive, solution-oriented mindset — you close tickets and fix the root cause

Location

• Berlin

Work Type

• Part-time
• Office-first

Experience Level

• 2-5 years

Benefits

• Competitive package covering wellbeing, learning, and team experiences
• Annual learning budget
• Dedicated development time
• Cross-functional exposure
• Regular leadership sessions
• Family-friendly policies

About the Company

• trawa is building the solution: the first integrated B2B energy platform that bundles procurement, energy management, and flexibility steering into one product.
• Supply, Manage, Flex — together they unlock up to 30% in recurring electricity cost savings, while shifting companies onto renewable energy.
• We are the fastest-growing B2B energy platform in Europe — active in Germany and Austria today, expanding to a third market in 2027.
• trawa is based in Berlin with ~100 FTE, ~30 of whom work in Product & Tech.
• We have raised over €35M to date — including a €24M Series A in May 2025 — backed by Balderton, Headline, Speedinvest, AENU, Magnetic, and Tiny VC.
• All three founders are on board and fully committed to building the utility of the future.

Equal Opportunity

• Don't meet every single requirement? At trawa we are building a diverse, inclusive, and authentic workplace. If you are excited about this role but your background doesn't tick every box, apply anyway — you may be exactly the person we are looking for.