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About the Role

In this role, you will report to the manager of site services and will work closely with Avantor’s Lab and Production Services professionals to serve customers by performing customized, mission-based lab work and research protocols that help return time back to science.

Responsibilities

• Perform tasks in inventory management (Consumables, chemicals, samples, etc) and accurate inventory control.
• Process requests leading to inventory movement on and off site.
• Fulfill customer metric reporting.
• Monitor slow moving and dead inventory.
• Conduct cycle counting and yearly physical inventories.
• Provide daily customer service functions and communicate with the customer relative to inventory management.
• Perform purchasing functions including back order reporting and expediting, direct factory shipments, 3rd party support, managing quotes, document control, records maintenance, and resolving open invoices or pricing issues.
• Handle all customer service related functions including order entry, reporting, maintaining metrics, and cost savings tracking.
• Perform shipping coordination activities such as shipping customer material, handling routine issues, operating basic warehouse equipment, entering shipping information into the customer computer system, and equipment inspections.
• Handle hazardous material and prepare shipping documentation and packaging requirements.
• Interface directly with customer point of contact, purchasing directors, facility directors and plant managers.
• Manage consigned, non-consigned, customer owned or 3rd party inventory.
• Utilize Avantor and customer computer systems (SAP, Citrix, Intranet, Avantor Inventory Management Systems, ChemSW, and customer specific systems) in fulfillment of job duties.
• Meet goals and objectives for safety, performance, and quality.
• Create programs for enhanced service efficiencies.
• Interface with Avantor Sales Force and manufacturer representatives.
• Document change management.
• Perform desktop delivery of inbound packages to customer contacts.
• Update and maintain Standard Operating Procedures.
• Perform other duties as assigned.

Requirements

• High School Diploma or GED required.
• 2+ years’ customer service, inventory replenishment, or material handling experience, or other transferable education is applicable.
• Must be customer-focused and have demonstrated customer service skills.
• Must possess the interpersonal skills to support various levels of personnel at the customer site.
• Must possess strong organizational skills.
• Must demonstrate the ability to multitask and meet required deadlines.
• Must be able to work both independently and as part of a team.
• Must be able to lift around 35+lbs.

Skills

• Microsoft Teams experience preferred.
• Basic Office Skills: Use of Microsoft Office Applications (Teams, Outlook, Excel).
• Access to required Avantor and/or customer-based systems.
• Supply chain knowledge is preferred.
• SAP
• Citrix
• Intranet
• Avantor Inventory Management Systems
• ChemSW
• Customer specific systems

Location

• South San Francisco, CA

Work Type

• Temporary
• Onsite

Experience Level

• 2+ years

Education Level

• High School Diploma or GED
• University degree or college diploma

Salary/Compensations

• $49,000.00 - $79,350.00

About the Company

• Avantor®, a Fortune 500 company, is a leading global provider of mission-critical products and services to customers in the biopharma, healthcare, education & government, and advanced technologies & applied materials industries.
• Our portfolio is used in virtually every stage of the most important research, development and production activities in the industries we serve.
• One of our greatest strengths comes from having a global infrastructure that is strategically located to support the needs of our customers.
• Our global footprint enables us to serve more than 225,000 customer locations and gives us extensive access to research laboratories and scientists in more than 180 countries.
• We set science in motion to create a better world.
• Avantor’s Lab and Production Services team is a crucial part of the Avantor Services group serving over 500 customers in biopharma, pharmaceutical, educational, industrial, and high-tech industries with customizable, flexible solutions and end-to-end laboratory operations support.

Equal Opportunity

• Avantor is proud to be an equal opportunity employer.
• We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor.
• We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.
• If you need a reasonable accommodation for any part of the employment process, please contact us by email at recruiting@avantorsciences.com and let us know the nature of your request and your contact information.
• Requests for accommodation will be considered on a case-by-case basis.
• Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.
• For more information about equal employment opportunity protections, please view the Know Your Rights poster.