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About the Role
We’re hiring Forward Deployed Product Engineers to deploy production AI agents inside some of the world’s largest logistics companies. You’ll work directly with customer operators, engineers, and executives to understand critical workflows, design integrations, debug production systems, and ship AI-powered workflows into business-critical environments. This role sits at the intersection of engineering, product, and customer operations, owning deployments from discovery through launch. You’ll solve complex operational problems and turn those solutions into reusable product capabilities. Success is measured by your ability to get systems live, make them reliable, and solve problems in environments you do not fully control. The patterns and problems you uncover will directly influence product features and platform capabilities.
Responsibilities
- Reverse engineer undocumented APIs, ERPs, TMS platforms, and internal tools with minimal guidance.
- Design and build integrations between customer systems and Pallet’s AI platform.
- Debug production failures across distributed systems, authentication layers, data pipelines, and third-party services.
- Work onsite with customers to diagnose issues, ship fixes, and drive successful launches.
- Own customer deployments end-to-end, from technical discovery through production stability.
- Make pragmatic engineering tradeoffs under real-world constraints and tight timelines.
- Identify recurring implementation patterns and turn them into reusable product capabilities.
- Partner closely with engineering and product teams to shape the roadmap based on customer needs.
Requirements
- 2–5 years of experience building and owning production systems in high-growth startups or similarly demanding environments.
- Strong experience working with APIs, integrations, authentication systems, and event-driven architectures.
- Proven ability to debug complex systems in production.
- Comfortable operating in ambiguous environments where documentation is incomplete, and requirements evolve quickly.
- Strong communication skills and the ability to build trust with technical and non-technical stakeholders.
- Experience working directly with customers is a strong plus.
Skills
- Node.js
- TypeScript
- Encore.dev
- GCP
- PostgreSQL
- OpenAI
- Anthropic
- Vertex AI
- Playwright
- Next.js
- React
- Vercel
- Datadog
Location
- Onsite (5 days/week)
- Remote (across the U.S.)
Work Type
- Full-time
- Onsite
- Remote
Experience Level
- 2-5 years
Salary/Compensations
- $160,000 - $200,000
Benefits
- Competitive equity
- Health, Vision, and Dental benefits
- Flexible PTO
- Life Insurance and Accidental Insurance
- Short-Term Disability Coverage
- Generous salary and equity for all staff
- 401k option
- Yearly learning and development stipend
- Commuter benefits for Bay Area employees
- Uber ride stipend if you ever have to work late in the office
- Remote office home stipend
- Daily catered lunches provided
- Onboarding trip to San Francisco HQ if you work remotely
- Monthly happy hours
- Annual Company Offsites
About the Company
- Pallet is building AI Agents to transform logistics — a $12 trillion global industry.
- Raised $50M from top investors, including General Catalyst, Bessemer Venture Partners, and Bain Capital Ventures.
- Achieved 700% revenue growth in under two years.
- Mission is to increase the efficiency of the global supply chain by automating manual workflows.
- Flagship platform provides end-to-end visibility, control, and optimization.
- Newest product, CoPallet, introduces AI Agents that can understand and execute requests in real time, and integrate directly with customer systems.
- Positioned to build the next $10B company in logistics.
- Team includes leaders from Google, DoorDash, YC.
Equal Opportunity
- Pallet is an Equal Opportunity Employer.
- We make all employment decisions based solely on merit.
- We provide equal employment opportunities to all applicants and employees without discrimination on the basis of race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, disability status, or any other applicable legally protected characteristic.
- We prohibit any form of discrimination or harassment.
- This policy applies to all terms and conditions of employment, including hiring.
- Pallet complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local laws.
- We will reasonably accommodate qualified individuals with a disability during the application process and throughout employment as required by law.
- If you need any assistance or accommodations due to a disability, please contact us at peopleops@pallet.com.