Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

The Assistant Manager (ACSM) leads the front of house team to create an exceptional guest experience and uphold core values. This role partners with the Center Sales Director to drive KPIs and sales through guest acquisition, retention, retail sales, and team development.

Responsibilities

• Personnel management, including training, scheduling, and coaching associates.
• Scheduling shifts and facilitating team meetings.
• Reviewing employee timesheets and submitting for payroll processing.
• Monitoring, evaluating, and maximizing customer service delivery and satisfaction.
• Administering check-ins and check-outs.
• Processing guest payments, refunds, and appointment requests.
• Organizing the Reservation Book based on guest requests and associate availability.
• Educating guests on the benefits and savings of Wax Passes and consistency with waxing to drive package sales.
• Developing and implementing the store marketing program.
• Assisting with inventory (retail and COGS) and reviewing inventory counts.
• Overseeing center maintenance, including cleanliness, safety, and organization.
• Onboarding and training new Guest Service Associates.
• Co-leading Strut sessions with the Center Manager.
• Managing weekly bank deposits and reconciliation of cash received.
• Ensuring all center areas are neat, clean, and organized.
• Performing other duties as assigned.

Requirements

• 2+ years of management experience, preferably in a retail environment.
• Key Holders strongly encouraged to apply.
• Knowledge of POS systems.
• Knowledge of Computerized Scheduling Systems.
• Excellent interpersonal and communication skills, including written communication.
• Strong organizational skills with the ability to work in a fast-paced environment.
• Ability to operate machinery such as a copy or fax machine.
• Ability to perform prolonged periods of sitting at a desk and working on a computer.
• Ability to lift 15 pounds at a time.

Skills

• Management
• Customer Service
• Sales
• Team Development
• POS Systems
• Computerized Scheduling Systems
• Interpersonal Skills
• Communication Skills
• Organizational Skills
• Marketing

Location

• Onsite

Work Type

• Full-time
• Hourly

Experience Level

• Management

Salary/Compensations

• $19-$23 per hour
• Up to $6k in annual commission based on monthly sales targets
• Additional commission collected on wax passes sold

Benefits

• Medical, Dental, and Vision insurance
• 401k Plan
• Life Insurance policy
• Paid parental leave
• 50% off retail products
• Complimentary waxing services at any of our centers

About the Company

• EWC Growth participates in E-Verify.
• All offers of employment are contingent upon the successful completion of the E-Verify process.