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About the Role

As an inspirational leader with enthusiasm for our brand purpose, you will partner with the Shop Manager to drive the store & your team to deliver retail excellence, strong sales results & an engaging customer experience.

Responsibilities

• Lead and work as part of a successful, engaged team to best meet the needs of our customers.
• Help to shape a customer-focused store experience by supporting the Shop Manager in leading the team to drive customer engagement through our products, campaigns & activism, bringing our brand to life.
• Problem solve effectively and proactively using available resources.
• Communicate effectively and act as a flexible and responsible role model to your team.
• Ensure development of customer loyalty to further build The Body Shop brand.
• Work with the Shop Manager to meet sales and performance targets.
• Work with the Shop Manager to manage stock; monitor and manage change.
• Use data (KPIs) to make sound commercial and business decisions to successfully drive sales and team performance.
• Identify and attract high potential candidates and develop current team members to succeed in their goals.
• Demonstrate interest in and passion for learning about and leveraging knowledge of the beauty market, our competitors, and our products.
• Work schedules include holidays, nights, and weekends to meet business needs.
• Flexibility to work across Sunday to Saturday is required.

Requirements

• Experience in a customer-facing role, people leadership, and team development.
• Ability to meet sales and performance targets with outstanding planning and organizing skills.
• Ability to work collaboratively within a feedback culture.
• Outstanding problem-solving and communication skills.
• Experience using data (KPIs) to make sound business decisions is preferred.
• Comfortable with Microsoft Office Suite.
• Must be able to stand and walk for extended periods (up to 8 hours per shift).
• Ability to lift and move product up to 25 lbs.
• Frequent reaching, bending, crouching as required.

Skills

• Customer facing experience
• People leadership
• Team development
• Sales and performance target achievement
• Planning and organizing
• Collaboration
• Problem solving
• Communication
• Data analysis (KPIs)
• Microsoft Office Suite

Work Type

• Full-time

Experience Level

• 3+ years of retail experience
• 1-2 years in a supervisory or people leadership role

About the Company

• The Body Shop brand