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About the Role

The Solutions Consulting team operates at the intersection of Sales, Account Management, Software Development, and Marketing. As an Associate Solutions Consultant, you will support the delivery of technical solutions for small to mid-size publishers, gaining exposure to multiple aspects of the customer lifecycle. You will provide technical assistance, manage publisher accounts, and troubleshoot issues, working alongside cross-functional teams in a fast-paced, technology-driven environment.

Responsibilities

Provide hands-on technical support to small and mid-size publishers in account management, troubleshooting, and account configuration changes.
Assist in onboarding new publishers, ensuring successful integration and optimization using Index’s publisher journey workflow.
Use internal tools such as Salesforce ticketing systems to manage tasks, document progress, and keep client cases up-to-date.
Become proficient in internal and external systems such as the Index UI support portal or Confluence, business intelligence tools like Looker, and other tools necessary for delivering solutions and troubleshooting client issues.
Engage with clients through various channels, including email, Salesforce tickets, and video calls.
Attend Quarterly Business Reviews (QBRs) as requested by the account management team to support client relationships and provide technical insights.
Continuously update your knowledge on the latest product releases and operational procedures through internal training.
Contribute to internal documentation, capturing learnings and best practices to support the broader team.

Requirements

College degree in Computer Science, Engineering, or a related technical field.
0-2 years of experience in Ad Operations or a similar role.
Familiarity with ad technology and operations, including ad tags, pixels, and HTTP (verbs, cookies).
Ability to read and write basic SQL queries.
Basic knowledge of JavaScript for troubleshooting or light coding.
Familiarity with the following languages and formats: JSON, XML, CSV, CSS.

Skills

Motivated & Adaptable
Technically Curious
Process-Oriented
Organized & Efficient
Collaborative Team Player
Inquisitive & Eager to Learn
SQL
JavaScript
JSON
XML
CSV
CSS

Location

Toronto
New York
Montreal
Kitchener
London
San Francisco
Global

Work Type

Full-time

Experience Level

Associate
0-2 years

Education Level

College degree in Computer Science, Engineering, or a related technical field.

Salary/Compensations

$80,000 to $100,000

Benefits

Comprehensive health, dental, and vision plans for you and your dependents
Paid time off, health days, and personal obligation days plus flexible work schedules
Competitive retirement matching plans
Equity packages
Generous parental leave available to birthing, non-birthing, and adoptive parents
Annual well-being allowance plus fitness discounts and group wellness activities
Employee assistance program
Mental health first aid program
One day of volunteer time off per year and a donation-matching program
Monthly town halls and regular community-led team events
Multiple resources and programming to support continuous learning

About the Company

Index Exchange is a global advertising supply-side platform enabling media owners to maximize the value of their content on any screen.
Connects leading experience makers with the world’s largest brands to ensure a quality experience for consumers.
A proud industry pioneer with over 20 years of experience accelerating the ad technology evolution.
Committed to upholding the integrity of the programmatic ecosystem at large through radically transparent business practices and dedication to total market efficiency.
An exciting and fast-paced place to work where employees can feed their ambition, lean into trust and transparency, and feel genuine support from colleagues.
Built on core values that are lived each day.
Prides itself on independence and openness in technology and teams.
Has a diverse and inclusive culture that celebrates unique differences to drive the company forward.
Has more than 550 employees globally dedicated to building a safe and transparent marketplace.
Looking for talented professionals to help take the company to the next level.

Equal Opportunity

Index Exchange is committed to equal employment opportunities.
Celebrates diversity of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or veteran status.
Believes diversity is deeper than any status or classification—diversity is the human experience.
Welcomes individuals who show grit, passion, and humility.
Welcomes and encourages individuals with disabilities to apply.
Will make reasonable efforts to ensure accommodation requests are met throughout the recruitment process.