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About the Role

Geotab is seeking a Field Services Coordinator to support operations across multiple European markets. This role involves managing complex service operations across borders and cultures, working closely with field technicians, customers, and internal teams.

Responsibilities

• Coordinate and schedule field service activities (installations, maintenance, rip and replace) across assigned market(s).
• Act as the primary point of contact between field technicians, customers, and internal teams.
• Manage service requests, work orders, and ensure timely completion of field operations.
• Track and report on service KPIs, SLAs, and field performance metrics.
• Maintain accurate records in internal systems.
• Collaborate with other teams (logistics, sales, training, customer success) to ensure a smooth and successful customer experience.
• Support coordination of third-party service partners and subcontractors.
• Identify process improvements to increase field service efficiency and customer satisfaction.
• Escalate technical issues to engineering or product teams as needed.
• Ensure compliance with local regulations, health & safety standards, and company policies.

Requirements

• Exceptional verbal and written fluency in English and German is required, with professional level proficiency in Dutch preferred.
• 2+ years of experience in field service coordination, logistics, operations, or a related technical coordination role.
• Experience in telematics, fleet management, automotive, IoT, or a related technology sector is a strong asset.
• Familiarity with vehicle electrical systems and hardware installation processes.
• Ability to read and interpret technical documentation and installation guides.
• Proficiency with service management platforms.
• Comfortable using data and reporting tools to track service performance.
• Comfortable integrating AI usage in the daily duties.
• Exceptional organizational and time management skills — ability to manage multiple priorities across different markets and time zones.
• Strong communication skills — able to coordinate effectively with diverse, cross-functional, and multicultural teams.
• Detail-oriented with a proactive, solution-driven mindset.
• Ability to work autonomously in a fast-paced, remote environment.
• Customer-centric approach with a strong sense of accountability.

Skills

• Technical knowledge
• Analytical skills
• Service management platforms
• Data and reporting tools
• AI integration
• Organizational skills
• Time management skills
• Communication skills
• Detail-oriented
• Solution-driven mindset
• Autonomous work
• Customer-centric approach
• Accountability

Location

• Location-flexible within Europe

Work Type

• Hybrid
• Remote

Experience Level

• 2+ years of experience

Education Level

• Post-secondary education in a technical, logistics, or business-related field (or equivalent experience)

Benefits

• Great benefits
• Fulfilling career with opportunities to innovate
• Fun and inclusive work culture

About the Company

• Geotab ® is a global leader in IoT and connected transportation and certified “Great Place to Work™.”
• We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities.
• Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets.
• Geotab’s open platform and Geotab Marketplace ®, offering hundreds of third-party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets.
• Processing billions of data points a day, Geotab leverages data analytics and machine learning to improve productivity, optimize fleets through the reduction of fuel consumption, enhance driver safety and achieve strong compliance to regulatory changes.
• At Geotab, we have adopted a flexible hybrid working model in that we have systems, functions, programs and policies in place to support both in-person and virtual work.
• The health and safety of employees are a top priority.
• We encourage work-life balance and keep the Geotab culture going strong with online social events, chat rooms and gatherings.
• We believe that ensuring diversity is fundamental to our future growth and progress and is an integral part of our business.
• We believe that success happens where new ideas can flourish – in an environment that is rich in diversity and a place where people from various backgrounds can work together.

Equal Opportunity

• Geotab encourages applications from all qualified individuals.
• We are committed to accommodating people with disabilities during the recruitment and assessment processes and when people are hired.
• We will ensure the accessibility needs of employees with disabilities are taken into account as part of performance management, career development, training and redeployment processes.
• If you require accommodation at any stage of the application process or want more information about our diversity and inclusion as well as accommodation policies and practices, please contact us at careers@geotab.com.