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About the Role

The Front Desk Agent serves as the first point of contact for guests and visitors, providing exceptional customer service while managing check-ins, check-outs, reservations, and guest inquiries. This role requires strong communication skills, attention to detail, and the ability to maintain a welcoming and professional environment.

Responsibilities

• Greet guests and visitors in a friendly, professional manner.
• Check guests in and out efficiently while following company procedures.
• Manage room reservations, cancellations, and modifications.
• Answer phone calls, emails, and guest inquiries promptly.
• Process payments and maintain accurate billing records.
• Provide information about hotel services, amenities, local attractions, and transportation options.
• Resolve guest concerns and complaints professionally and escalate issues when necessary.
• Coordinate with housekeeping, maintenance, and other departments to ensure guest satisfaction.
• Maintain accurate guest records and update reservation systems.
• Follow security, safety, and confidentiality procedures.
• Assist with administrative and clerical tasks as assigned.

Requirements

• High school diploma or equivalent.
• Previous customer service, hospitality, or front desk experience preferred.
• Strong verbal and written communication skills.
• Basic computer proficiency and familiarity with reservation or property management systems.
• Excellent organizational and multitasking abilities.
• Ability to work flexible schedules, including evenings, weekends, and holidays.
• Professional appearance and positive attitude.
• Opera PMS experience strongly preferred.
• IHG experience is a plus but not required.
• Experience working in a full-service hotel environment.
• Knowledge of banquet operations, event planning, and group billing procedures.
• Ability to stand for extended periods.
• Occasional lifting of luggage or office supplies (up to 25 pounds).
• Ability to work in a fast-paced environment.

Skills

• Customer service
• Communication skills
• Attention to detail
• Organizational skills
• Multitasking abilities
• Computer proficiency

Location

• Austin, TX

Work Type

• Full-time
• Hourly

Experience Level

• Entry Level
• Some experience preferred

Education Level

• High school diploma or equivalent

Benefits

• Highly competitive wages
• Exceptional benefit plan for eligible associates & their family members
• 401K matching program for eligible associates
• Flexible scheduling
• Discounts with Crescent managed properties in North America for you & your family members
• Discounts at IHG brand properties worldwide

About the Company

• At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests.
• We understand what it takes to be a part of something great.
• We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey.
• Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need.
• We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.
• Located in the heart of downtown Austin and just a few minutes away from University of Texas, the Hotel Indigo/Holiday Inn Express and Suites Complex is looking for our next great team member to join us on our Front Office team.