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About the Role
We are seeking an experienced Automotive professional with a passion for driving dealer operational efficiency, enhancing customer service relationships, and optimizing workshop performance to help automotive dealers reach their full potential.
Responsibilities
- Develop action plans with dealer service, sales, and marketing managers to increase commercial vehicle business and customer satisfaction.
- Provide specific dealer initiatives and report to project management.
- Ensure each commercial vehicle dealer has optimal workshop capacity to serve the growing local commercial vehicle fleet and support dealers with capacity expansion.
- Increase vehicle visits and revenue per visit.
- Implement and ensure the success of centrally developed commercial vehicle programs; advise, train, and coach dealers.
- Participate in regular meetings, report on best practices, and create presentations for business reviews, workshops, and similar events.
- Ensure CV KPIs are implemented across all Transit Center dealers and a regular reporting process is in place to monitor progress.
- Support the CV 'Uptime Management System' with a focus on reducing repair times for commercial vehicle customers.
- Support dealers with capacity programs such as Mobile Service, Express Service, and replacement vehicles.
- Improve the handover process from commercial vehicle sales to service.
- Perform additional operational tasks to support the business.
Requirements
- Minimum of 3 years of experience in automotive dealership aftersales management; commercial vehicle experience is an advantage.
- Experience in business improvement, analysis, action planning, and implementation.
- Strong results-oriented approach.
- Strong written and verbal communication skills at all levels.
- Ability to manage multiple workstreams simultaneously under strict deadlines.
- Numerical and analytical skills.
- Proficient PC skills, especially MS Office.
- Driver's license is mandatory.
- Very good German and English language skills.
Skills
- Aftersales Management
- Commercial Vehicle Business
- Customer Satisfaction
- Business Improvement
- Analysis
- Action Planning
- Implementation
- Communication Skills
- Project Management
- MS Office
Location
- Köln
- Field Based
Work Type
- Field Based
- Full-time
Experience Level
- Minimum 3 years of experience
Salary/Compensations
- Up to EUR 60000 annually
- 10% annual bonus
- Company car
Benefits
- 28 vacation days
- Company pension plan
- Health cashback program
- Life insurance
- Development opportunities within the company
- Regular global career opportunities
About the Company
- MSX International has been a reliable partner for leading vehicle manufacturers, their dealer networks, and mobility service providers worldwide for over 30 years.
- Our unwavering commitment is to support our clients in transforming their businesses and effectively managing their operations in the areas of sales performance, repair optimization and compliance, parts and accessories sales, and customer loyalty.
- With globally positioned teams, industry expertise, and the power of technology, we develop and deliver customized, sustainable, and innovative solutions and services.
- This helps our clients optimize their processes and delight their own customers.
- With over 5,000 employees in more than 80 countries worldwide, our teams offer industry-leading expertise in Warranty & Technical, Parts & Service, Channel Management, Customer Retention, and Fleet & Mobility.
- Since 1931, we have been building trust and today work with almost every automotive manufacturer worldwide.
Equal Opportunity
- MSX is an equal opportunity employer and expressly welcomes applications from suitably qualified and eligible applicants regardless of gender, ethnicity, disability, age, sexual orientation, gender reassignment, religion or belief, marital or civil partnership status, or pregnancy or maternity.
- As a user of the 'Disability confident' scheme, we guarantee all disabled applicants who meet the minimum criteria for the job a job interview.