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About the Role

Oversee day-to-day delivery of facility support operations across assigned sites, ensuring service excellence through strong leadership, quality oversight, vendor coordination, and proactive communication. This role drives high standards of cleanliness, safety, and operational performance while supporting continuous improvement.

Responsibilities

• Lead, mentor, and develop cleaning and facility support staff.
• Participate in recruitment, onboarding, training, and performance management.
• Coordinate staffing schedules and ensure adequate coverage.
• Conduct regular team meetings, safety briefings, and performance evaluations.
• Oversee daily security guard, cleaning and soft services operations.
• Conduct routine building inspections ensuring quality, safety, and compliance.
• Provide hands-on support to resolve operational issues promptly.
• Ensure staff have the necessary tools, equipment, and materials.
• Support broader facility operations including maintenance coordination, event support, and special projects.
• Review and validate vendor-completed work orders for quality, accuracy, and adherence to scope.
• Assess technician work quality and provide corrective direction.
• Participate in project scope reviews.
• Monitor noise and disruption from construction or vendor activities.
• Maintain strong communication and alignment with vendors, contractors, and project teams.
• Monitor customer satisfaction and implement improvement actions.
• Identify operational gaps and recommend improvements.
• Stay informed on industry trends and innovations.
• Maintain clear, proactive communication with the Regional Operations Manager.
• Collaborate with clients, vendors, and internal teams.
• Provide timely updates on project impacts, service changes, and operational issues.
• Conduct quality assurance inspections and ensure compliance with Fire, Life & Safety (FLS) requirements.
• Complete required documentation including site inspection reports, variance reports, and quality review records.
• Maintain accurate records of inspections, vendor performance, and corrective actions.

Requirements

• Experience in cleaning operations, facilities services, or related supervisory roles.
• Strong leadership, communication, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Knowledge of cleaning standards, facility operations, and safety protocols.
• Experience working with vendors, contractors, or project teams is an asset.
• Must be willing and able to drive in large geographic region.
• Ability to organize and manage work programs.
• Flexible and willing attitude to working hours as overtime, nights and weekend on a rotation basis.
• Willingness to learn and acquire new skills.
• Problem solving through applying established procedures.
• Valid Driver’s License.
• Must be able to obtain and maintain client clearances as required.

Skills

• Managing, communicating and motivating workforce teams.
• Good communication skills.
• Cleaning supervisory experience.

Work Type

• full-time

Experience Level

• 1-3 years or more of cleaning supervisory experience

Education Level

• High school diploma

Salary/Compensations

• $60,000 - $70,000 per annum