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About the Role

The Ember team within the Help Experience domain is building the next generation of AI-powered support at Vinted. The mission is to enable effortless and conversational support experiences for members by combining product experimentation, AI, operations enablement, and rigorous measurement to identify automation value. This role supports Vinted’s mission to make second-hand the first choice worldwide by reducing operating costs and helping members buy and sell with confidence.

Responsibilities

Develop and maintain relevant metrics and frameworks to track product performance.
Explore opportunities within prioritized areas to communicate actionable analytical insights.
Design, run, and analyze experiments (A/B tests) to validate the value and business impact of product changes and tooling enhancements.
Collaborate cross-functionally to drive the process of setting team Key Results (KRs) and targets.
Challenge decisions and hypotheses to optimize impact and maintain a strong member focus.
Collaborate across teams, proactively aligning when work touches other areas of Help Experience, support operations, or data infrastructure.
Build maintainable analytical workflows using SQL and Python, following good standards for code quality, reproducibility, documentation, and privacy.

Requirements

Proven experience in a Decision Science or Data Analytics role.
Good analytical thinking and problem-solving skills, with the ability to balance depth of analysis with business impact.
Strong knowledge of statistical methods, including experience running A/B tests, regression analysis, causal inference, and other inferential techniques.
Experience with SQL and Python.
Experience with BI tools (e.g., Looker, Tableau, Power BI).
A proactive individual who thrives in a fast-paced, constantly evolving business environment.
Highly results-oriented and comfortable with iterative processes.
Strong communicator who can convincingly present results to both technical and non-technical audiences.
Fluent in English, both written and spoken.

Skills

SQL
Python
A/B testing
Regression analysis
Causal inference
BI tools (Looker, Tableau, Power BI)

Location

Vilnius

Work Type

Hybrid

Experience Level

Mid-level

Salary/Compensations

€61.200—€100.100 EUR

Benefits

Share options programme
30 days of paid annual leave
Newest MacBook models
Digital mental and emotional health support and Employee Assistant Program (EAP)
Home office support (IT workstation equipment and a personal budget of up to €540 for home workplace furniture)
Lunch benefit per your workday
Frequent team-building events
A personal monthly budget for shopping on Vinted
Access to a discounted gym membership plan
Pension Plan with Vinted matching 150% of your chosen contribution
Supplemental Private Health Insurance
Life and Disability insurance
A subsidised Deutschlandticket for your commute to the office by public transport
Opportunity to spend up to 90 days per year on workation (21 of which can be spent working outside of the EU)
Dog-friendly office
Individual Learning Budget (annual budget for courses, certifications, workshops, etc.)

About the Company

Vinted's mission is to make second-hand the first choice.
Vinted Marketplace is Europe’s leading platform for second-hand fashion.
Vinted Go enhances the shipping experience with a vast network of pick-up and drop-off points and partnerships with carriers.
Vinted Pay provides secure and reliable payments for buyers and sellers across Europe.
Founded in 2008 in Lithuania, Vinted became Lithuania's first unicorn in 2019.
Headquarters remain in Vilnius, with offices across Europe and a team of over 2,000 people.

Equal Opportunity

The Vinted Group is committed to building an inclusive workplace where people from all walks of life feel a sense of belonging.
Vinted welcomes applications from people of all backgrounds, identities and life experiences.
All applicants are treated fairly without regard to their race, age, religion or belief, sex, national origin, citizenship, gender identity, sexual orientation, disability, or any other protected characteristic.