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About the Role
Perk is seeking a leader to develop and execute the overall fraud risk strategy for the Perk Pay Card Program. This role involves leading fraud prevention and operations, defining and monitoring risk policies, and collaborating with product and engineering teams to implement supporting systems and tools.
Responsibilities
- Develop the overall fraud risk strategy for the Perk Pay Card Program.
- Lead and coordinate all activities around fraud prevention and fraud operations for the Perk pay corporate card program.
- Define, implement and monitor risk policies and metrics to optimize authorization approval rates while minimizing fraud rates of our corporate card program.
- Work in close collaboration with the Perk product and engineering teams and our partners to implement adequate systems and tools that support these strategies.
- Provide reports and insights to stakeholders and partners.
- Lead a team of card operations specialists.
Requirements
- Excellent knowledge of the payment authorization process via a global card network, such as Visa or Mastercard.
- Previous experience in fraud prevention at a card issuer, card network or card payment processor.
- Expertise in fraud prevention policies and systems for credit/debit card payments, preferably corporate credit cards.
- Experience working with partner banks and regulators to ensure necessary reporting and requirements are adhered to.
- Excellent technical knowledge of instruments for strong customer authentication, payment authorization and fraud rates, such as 3D Secure, Transaction Risk Analysis, Risk Scoring Models, Rule Engines, etc.
- Experience of managing a team to meet deadlines and targets, balancing client experience and enforcing controls.
- Experience in fraud operations, such as dispute management and chargebacks.
- Excellent communication and problem solving skills.
- Fluent in English; German and other languages are a plus.
- Curious and intentional about AI, with good judgment on when to use it.
- Must be based within commuting distance of our hubs.
Skills
- Fraud Prevention
- Risk Management
- Payment Authorization
- Card Networks (Visa, Mastercard)
- Fraud Prevention Policies
- Risk Policies
- Risk Metrics
- Authorization Approval Rates
- Fraud Rates
- Corporate Card Programs
- Partner Collaboration
- Product Development
- Engineering Collaboration
- Reporting
- Stakeholder Management
- Team Leadership
- Dispute Management
- Chargebacks
- Communication
- Problem Solving
- AI Fluency
Location
- Global
- London
- Boston
Work Type
- Hybrid
- IRL-first approach (in-person 3 days a week)
- Work from Anywhere (20 days per year)
Experience Level
- Management Experience
Salary/Compensations
- Competitive compensation and equity ownership
Benefits
- 25 days of annual leave plus bank holidays
- Private medical cover
- Voluntary dental insurance from Bupa
- Discounted gym memberships with GymFlex
- Qualifying earnings company pension plan with Aviva
- Life Insurance
- Income protection
- Cycle and electric car schemes with Cycle2Work & Octopus
- Perk events
- Wellbeing partner (Spring Health) providing 12x therapy and 12x coaching sessions
- 12-16 weeks paid parental leave
- 16 paid hours per year for volunteering
- Relocation support
About the Company
- Perk (formerly TravelPerk) is an intelligent platform for travel and spend management.
- Tools automate travel bookings, expenses, invoice processing, and more.
- Mission to power real work with real impact by eliminating shadow work.
- Trusted by over 10,000 companies worldwide.
- Tackling the $1.7 trillion problem of lost productivity.
- Founded in 2015, grown into a global company with over 1,800 people across 12 offices.
- Headquarters in London and Boston.
- Combines innovation, control, and simplicity.
- Driven by values: being an owner, delivering a 7-star experience, working as one team.
- Values curiosity, purpose, and mindset.
- Talent team brings together leading minds from travel and SaaS industries, representing over 70 countries.
- AI is embedded in how we work across every function.
- AI-enabled tools are used for research, outreach, customer interactions, information synthesis, and reducing shadow work.
Equal Opportunity
- Perk is an equal opportunity employer, welcoming individuals regardless of appearance, origin, or any other personal characteristic.