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About the Role
Lead and inspire the checkout team to shape the customer experience through exceptional service. Drive brand loyalty to support future sales growth by creating an inclusive, high-performing team that delivers an exceptional journey for every customer.
Responsibilities
- Lead a vital part of store operation, shaping the customer experience and driving service excellence through a newly formed team of Shift Leads.
- Inspire the ‘Make Every Customer Count’ agenda as a daily habit with the wider store team.
- Oversee safety, security & compliance routines across the store through your shift lead team.
- Lead the checkout team & front-end service experience, ensuring fast, friendly, and reliable service.
Requirements
- Obsessed about customers and listening to them.
- Objective and can slow down and really look at things with a clear view i.e. reviewing safety compliance.
- Strong emotional intelligence and thrive in influencing others.
- Love to problem solve and can take others with you.
- Confident to agitate when needed and deliver feedback to all audiences.
Location
- B&Q New Malden
Work Type
- Full time
- Part time
- Job Share
- Permanent Contract
- 36.75 Month Fixed Term Contract
- 36.75 Hours per week
Salary/Compensations
- Up to £41,500 per annum (Inclusive of £0.90p per hour, store specific location allowance)
Benefits
- Company Bonus Scheme
- Award-winning pension scheme
- ShareSave options
- 6.6 weeks holiday
- Payroll giving
- Employee Assistance Programme
- Shopping discounts
- Colleague wellbeing benefits
About the Company
- Every day, we give our millions of customers the ideas, advice, tools, and confidence they need to create a home they’ll love.
Equal Opportunity
- We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.
- You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.