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About the Role

The Organisation & Workforce Transformation Partner will provide leadership on the people and organisational change required to deliver the Modernising Redress programme, working across the organisation and alongside the review of Enabling Functions. This role is accountable for translating transformation and organisation design activity into clear, deliverable workforce and cultural change, including the leadership of formal employee consultation and redundancy processes. The role ensures that workforce impacts are understood, risks are managed, and change is delivered at pace in a legally robust, consistent, and aligned manner with organisational priorities. It bridges the gap between cultural change, organisation design, programme delivery, and employee relations.

Responsibilities

Provide leadership on people and organisational change for the Modernising Redress programme.
Translate transformation and organisation design activity into workforce and cultural change.
Lead formal employee consultation and redundancy processes.
Ensure workforce impacts are understood and risks are managed.
Deliver change at pace in a legally robust, consistent, and aligned manner.
Bridge the gap between cultural change, organisation design, programme delivery, and employee relations.

Requirements

Available to start in a new role from August 2026.
Significant professional experience of leading organisation-wide people and workforce change in a complex organisation.
Demonstrated experience of delivering formal consultation and redundancy processes linked to organisation design or transformation activity.
Strong understanding of employment relations and employment law as they apply to large-scale change.
Experience undertaking change impact analysis and workforce transition planning across multiple teams or functions.
Experience of working with, influencing, and advising senior leaders through complex and sensitive workforce change.
Experience of working cross collaboratively.
Enjoy working with various stakeholder groups as well as peer HR colleagues.
Demonstrate experience of leading organisational change and ER experience in consultation processes.

Skills

Organisation-wide people and workforce change
Formal consultation and redundancy processes
Employment relations
Employment law
Change impact analysis
Workforce transition planning
Influencing senior leaders
Cross-collaborative working
Stakeholder management

Location

London

Work Type

12 month fixed term contract
35 hours per week
Part time/flexible working patterns considered
Hybrid working

Experience Level

Significant professional experience

Salary/Compensations

£60,045 - £72,000

Benefits

Extensive opportunities for personal and career development
Flexibility: Work your way — remote, hybrid, or in-office
Wellbeing: Health plan, gym memberships, mental health support
Growth: Investment in future with courses, mentorship, promotions
Culture: Diverse. Inclusive. Collaborative. Fun.
25 days holiday entitlement, with the option to buy extra or sell days
Generous pension
Various Family Friendly Policies, including enhanced maternity pay, carers and dependants leave
Employer provided benefits such as Private medical insurance, virtual GP, Critical illness cover, Life assurance cover
Choice of voluntary benefits including Technology scheme, Cycle to work scheme, Will-writing service
Gym membership discounts
Fully equipped on-site gym open 24/7 in London only

About the Company

The Financial Ombudsman Service is an independent, not-for-profit organisation that plays a vital role in UK financial services.
Every day we help resolve disputes between consumers, or small businesses, and their financial service providers.
We are a values led organisation. Our values define our culture, influence our decisions, and underpin our vision and strategy. They set out how we play our PART through Purpose, Ambition, Respect and Trust.
With fairness at the heart of everything we do, we embrace difference and treat everyone as equals.
We’re a diverse organisation, but something we all share is our values. They’re central to the way we work – and work together.
We’re an independent, not-for-profit organisation that sorts out disputes between financial businesses and their customers.
We do this by making decisions that are fair – and feel fair to both sides.

Equal Opportunity

The Financial Ombudsman is an Equal Opportunity Employer.
We celebrate diversity and are committed to creating an inclusive environment for all team.
We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities.
All applicants will be treated in a fair and equal manner and in accordance with the law, regardless of gender, marital status, race, religion, colour, age, disability or sexual orientation.
We’re committed to being a great place to work – attracting and developing people from the widest possible range of backgrounds.
We want everyone to perform at their best and feel able to be themselves.
We understand that if we’re diverse and inclusive, we’ll better understand different perspectives, which is fundamental to our job resolving financial complaints.
We are proud to be a Disability Confident Leader.
Disabled applicants who fulfil the minimum criteria for the role will be progressed to the next stage of the process.
Do let us know of any reasonable adjustments you need.
You will need to demonstrate that you meet the minimum criteria in order to qualify for the Disability Confident scheme.