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About the Role
The Server is responsible for guiding guests through their Hard Rock experience, acting as a tour guide, communicator, decision-maker, entertainer, and musician at heart. This role involves taking orders, running food, handling payments, and ensuring guest satisfaction.
Responsibilities
- Taking guests’ orders
- Running food
- Handling cash & other forms of payment
- Making proficient sales transactions using a point-of-sale system
- Properly checking I.D.s for guests who appear to be under 30 years old
- Demonstrating responsible alcohol service
- Demonstrating impeccable product knowledge
- Suggestive selling using proven techniques
- Answering questions accurately and politely
- Satisfying any/all needs of the guests, regularly double checking back with guests throughout their experience
- Maintaining a clean & organized station, including pre-bussing & table maintenance
- Performing opening, closing & side duties, setting up/breaking down station, refilling condiments, cleaning ashtrays, etc.
- Demonstrating knowledge of all table/station numbers
- Directing guests to areas & restrooms
- Creating memorable experiences
- Entertaining guests to create “Raving Fans.”
Requirements
- This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.
Skills
- Point-of-sale system proficiency
- Responsible alcohol service
- Product knowledge
- Suggestive selling techniques
- Guest service
- Table maintenance
- Opening and closing duties
Location
- New York
Work Type
- Full-time
Experience Level
- Entry Level
Salary/Compensations
- $11.35/hr
- $2 - $50
Benefits
- Comprehensive benefits package
- Health and well-being support
- Future planning support
- Work-life balance support
About the Company
- NYY Steakhouse is part of the Hard Rock International brand.
- Hard Rock International (HRI) has venues in 74 countries, including 183 cafes, 27 hotels and 12 casinos.
- HRI owns the world's most valuable collection of music memorabilia.
- Hard Rock is also known for its collectible fashion and music-related merchandise and Hard Rock Live performance venues.
- HRI owns the global trademark for all Hard Rock brands.
- The company owns, operates and franchises Cafes across Europe, Asia, and the Americas, as well as owns, licenses and/or manages hotel/casino properties worldwide.
- Hard Rock International was recognized as a Forbes Magazine Top Employer for Women and Land Operator of the Year at the Global Gaming Awards.
- The Seminole Tribe of Florida remains the only unconquered tribe in the United States of America.
- The Tribe established Seminole Gaming in 1979.
- The Seminole Tribe of Florida acquired Hard Rock International in March 2007.
- Seminole Hard Rock Support Services was created to support all of our brands and lines of business.
- Our number-one job is to bring fun and excitement to our team members and our guests!