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About the Role
The Patient Services Coordinator plays a key role in supporting patients throughout their care journey by assisting with check-in, navigating the clinic, and reviewing insurance benefits and financial responsibilities. This role requires clear communication, attention to detail, and compassionate support to ensure a smooth and positive patient experience.
Responsibilities
- Greet patients and visitors to the clinic in a prompt, courteous, and professional manner.
- Check in patients and inform clinical staff of patient arrival.
- Provide and explain paperwork for the patient to complete prior to examination.
- Collect, proof for completeness, and file patient forms.
- Update demographics and insurance information in the system.
- Collect co-pays and balances; provide receipt.
- Answer, screen, and respond to routine questions, route to appropriate personnel, or take thorough messages.
- Page clinic personnel as appropriate.
- Communicate messages in an accurate and timely manner according to procedures.
- Check patients out after examination.
- Schedule returning appointments in accordance with physician and/or office guidelines.
- Provide patients with appointment details such as time, location, directions, instruction sheets, and other details.
- Record patient cancellations and missed appointments; reschedule appointments.
- Notify appropriate staff of cancellations and make notes in patient charts.
- Provide general administrative support by filing charts and forms.
- Maintain lobby area in a neat and orderly manner.
- Maintain a legible supply of forms and appropriate office supplies required for daily activities.
- Adhere to confidentiality, state, federal, and HIPPA laws and guidelines with regards to patient records.
- Type memos and forms as requested.
Requirements
- High school diploma or equivalent required.
- Must successfully complete required e-learning courses within 90 days of occupying position.
- At least eighteen (18) months front medical office receptionist experience with insurance forms and scheduling software required for Level 2.
- At least 5 years front medical office receptionist experience with insurance forms and scheduling software required for Level Sr.
- Proficiency with computer systems and Microsoft (Outlook, Office Word, and Excel) required.
Skills
- Clear communication
- Attention to detail
- Compassionate support
- Proactive
- Service-driven
- Working collaboratively
- Computer systems proficiency
- Microsoft Outlook proficiency
- Microsoft Office Word proficiency
- Microsoft Office Excel proficiency
Location
- Austin, Texas
Work Type
- Full-time
- Onsite
Experience Level
- Level 1
- Level 2
- Senior
Education Level
- High school diploma or equivalent
About the Company
- The US Oncology Network is one of the nation’s largest networks of community-based oncology physicians dedicated to advancing cancer care in America.
- Texas Oncology delivers high-quality, evidence-based care to patients close to home.
- Texas Oncology is the largest community oncology provider in the country and has approximately 530 providers in 280+ sites across Texas.
- Texas Oncology founders pioneered community-based cancer care because they believed in making the best available cancer care accessible to all communities, allowing people to fight cancer at home with the critical support of family and friends nearby.
- Texas Oncology uses leading-edge technology and research to deliver high-quality, evidence-based cancer care to help patients achieve “More breakthroughs. More victories.” ® in their fight against cancer.
- Texas Oncology treats half of all Texans diagnosed with cancer on an annual basis.
- The US Oncology Network is supported by McKesson Corporation focused on empowering a vibrant and sustainable community patient care delivery system to advance the science, technology, and quality of care.