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About the Role

EDC helps Canadian businesses succeed abroad by providing financial tools and expertise to explore new markets and reduce risks, aiming to build a better Canada and world through trade.

Responsibilities

• Provide high-quality operational support to front-line teams, ensuring sales activities are met and service level agreements are adhered to.
• Manage and prioritize work across shared intake channels (e.g., ServiceNow) to support national work-sharing objectives.
• Execute transaction-related processes, including onboarding, due diligence, and CRM data updates.
• Promote data governance best practices to ensure sales data consistency, accuracy, and usability across the organization.
• Maintain CRM dashboards and reports to track key performance indicators such as pipeline coverage, conversion rates, and sales cycle performance.
• Analyze sales data and provide actionable insights and recommendations to facilitate decision-making.
• Lead or support the implementation and continuous improvement of sales-related operational initiatives, tools, processes, and models.
• Identify process gaps and develop scalable solutions to enhance efficiency, consistency, and effectiveness.
• Lead or contribute to strategic projects aligned with organizational priorities.
• Participate in territory design and coverage models to optimize sales effectiveness.
• Build strong relationships with internal and external stakeholders, anticipate needs, and coordinate timely follow-up to achieve business objectives.
• Design and deliver training, onboarding resources, and cheat sheets to Sales Operations Team members to enable consistent adoption of tools, processes, and best practices.
• Provide guidance and coaching to Associates and Senior Associates to foster skill development and knowledge sharing.
• Foster a collaborative team environment and a culture of continuous improvement.

Requirements

• Bachelor's degree in Business Administration, Finance, Economics, Data Analytics, or a related field, or an equivalent combination of education and relevant experience.
• Minimum of 5 years of experience in sales operations, business operations, analytics, or a related field.
• Proficiency in both official languages.
• Advanced presentation, verbal, and written communication skills, with the ability to effectively communicate with internal and external partners.
• Experience utilizing CRM systems and managing data with a high degree of accuracy.
• Proven ability to collaborate with other functions and build strong stakeholder relationships.
• Eligibility to work legally in Canada (Canadian citizens or permanent residents).
• Must meet government security requirements.

Skills

• Strategic thinking and business acumen
• Excellent communication and stakeholder management skills
• Attention to detail
• Adaptability and resourcefulness
• Learnability
• Continuous improvement mindset

Location

• Ottawa
• Toronto
• Mississauga
• Montreal
• Brossard
• Laval
• Calgary
• Edmonton
• Halifax
• Vancouver

Work Type

• Permanent
• Hybrid

Experience Level

• 5+ years of experience

Education Level

• Bachelor's degree in Business Administration, Finance, Economics, Data Analytics, or a related field, or equivalent combination of education and experience.

Salary/Compensations

• $84,698 - $112,931

Benefits

• Competitive compensation and benefits package
• Good work-life balance
• Opportunity to contribute to building a better Canada and world through trade
• Three to four weeks of vacation
• A period of closure
• Shortened summer Fridays
• Meeting-free Fridays
• Continuous learning opportunities (training programs, workshops, language training)
• Diverse and inclusive workplace
• Wellness initiatives (mental health support, fitness programs)
• Community investment (volunteer activities, social responsibility programs)
• Relocation assistance for eligible candidates

About the Company

• At Export Development Canada (EDC), we help Canadian businesses succeed abroad.
• As a Crown corporation with a financial mandate, EDC offers innovative financial solutions and expert advice to help businesses explore new markets, mitigate risks, and grow.
• EDC is committed to fostering employment equity and building a diverse workforce.
• EDC is committed to creating a safe and inclusive environment that respects people of all backgrounds, abilities, and skills.
• EDC fosters a culture of inclusion and belonging where everyone has an equal opportunity to develop, grow, succeed, and reach their full potential.

Equal Opportunity

• EDC is committed to fostering employment equity and building a diverse workforce.
• EDC is committed to creating a safe and inclusive environment that respects people of all backgrounds, abilities, and skills.
• EDC fosters a culture of inclusion and belonging where everyone has an equal opportunity to develop, grow, succeed, and reach their full potential.