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About the Role

A high achieving, self-motivated individual with exceptional organizational skills and demonstrated commitment to customer service will excel in this position. You must possess the ability to work in a fast-paced and constantly changing environment and be able to disseminate complex information in order to maintain effective working relationships with the Mental Health Program. You are proactive, dynamic and able to anticipate the needs of those you support without waiting for instruction. As a member of this incredible team you are an energizing person, not only with your work, but also your work ethic and style. You are flexible and have the ability to think beyond your role or portfolio, to ensure the success of the program and those you work with.

Responsibilities

Administrative support to Seniors’ Mental Health Outreach and Q- ACTT teams at Queensway site
Greeting patients, visitors and staff
Patient registration function: confirming/validating patient demographic, insurance (including OHIP)
Answering the telephone responding to enquiries within scope of authority, or directing to most appropriate person
Booking outpatient new and follow up appointments
Attending team meetings (including minute taking)
Supporting intake triage process
Entering information into EPIC
Covering for other outpatient mental health Department Administrative Assistants (as needed)

Requirements

Grade 12 education combined with 2 years of community college secretarial and/or equivalent work-related experience providing office and clinical administrative services including correspondence preparation, mail delivery, file management, minute taking, typing and distribution of agendas and minutes, office supply maintenance, advanced technical skills in Windows, MS Word, PowerPoint, Outlook, Excel, MS Project, videoconference and teleconference set up (Zoom and OTN), and medical terminology knowledge
Superior interpersonal and communication skills, both oral i.e. answer phones, screen, direct and handle calls; maintain voicemail and written communications
Strong focus on patient care, utilizing a patient centered approach to managing patients and families initial experience with the department
Strong organizational skills with the ability to prioritize tasks
High accuracy and attention to detail when performing a wide variety of tasks
Self-directed individual who can work independently with minimal supervision

Skills

Windows
MS Word
PowerPoint
Outlook
Excel
MS Project
Zoom
OTN
Medical terminology

Location

Queensway Health Centre

Work Type

Full-Time

Experience Level

2 years of community college secretarial and/or equivalent work-related experience

Education Level

Grade 12 education

Salary/Compensations

$29.93 to $37.43

About the Company

Trillium Health Partners is one of Canada’s largest community-based teaching hospitals, serving the growing and diverse populations of Mississauga, West Toronto, and surrounding communities through the Credit Valley Hospital, the Mississauga Hospital, the Queensway Health Centre, the Reactivation care Centre (Church Site) and the new THP-UHN Reactivation Care Centre. Guided by our values of compassion, excellence, and courage, and through our strategic roadmap, Plan to 2030, we are creating a new kind of health care - defined not by illness, but by the health and well-being of people and communities.

Equal Opportunity

Trillium Health Partners’ (THP) is an equal opportunity employer who values the importance of antiracism work and is committed to integrating antiracism, diversity, equity and inclusion best practices throughout THP operations, policies and culture. Therefore, we ask that even if you do not see yourself fully reflected in every job requirement listed on this posting, we still encourage you to reach out and apply. Research has shown that candidates from underrepresented groups often only apply when they feel 100% qualified. We encourage all applicants who are members of groups that have been marginalized on any grounds enumerated under the Ontario Human Rights Code based on race, gender identity or expression, sex, sexual orientation, disability, political belief, religion, marital or family status, age, and/or status as a First Nations, Métis or Inuk/Inuit person to consider this opportunity.
In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code Trillium Health Partners will provide accommodations throughout the recruitment and selection process to applicants with disabilities. If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.