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About the Role

Oversees the quality and success of Goldfish Swim School, encompassing daily operations including safety, staffing, pool operations, swim lesson quality, customer service, and employee engagement.

Responsibilities

• Directs and controls daily operations to ensure the school runs according to GSS standard operating procedures.
• Assists the General Manager and department managers with daily tasks.
• Manages staff to ensure high productivity, excellent performance, and positive employee satisfaction.
• Oversees employee engagement to maintain high employee satisfaction and company culture.
• Oversees training and development of the aquatics department to provide superior swim instruction.
• Interacts with wet side staff on operational items including class scheduling, student progress, and customer experience.
• Maintains and troubleshoots pool chemistry and pump room operation.
• Gains knowledge and experience in GSS pool operations to maintain a safe and sanitary swim environment.
• Completes evaluations on all teachers and assesses trainees before independent teaching.
• Directs, trains, maintains, and oversees the implementation of the Emergency Action Plan and all safety procedures.
• Interacts with team members on issues related to class scheduling, student progress, customer service, and employee performance and training.
• Provides sales and marketing training to qualified sales staff and works with the Marketing Manager on customer service and sales performance.
• Provides direction in retail and vending departments to ensure proper product mix and pricing, and assists GM with purchasing.
• Trains and oversees private party staff to ensure GSS standard operating procedures are maintained.
• Works with GM and Marketing Manager to manage social media, book water safety presentations and events, and build partnerships.
• Oversees monitoring of email, voice messages, and social media for timely responses.
• Gains knowledge and experience in all technology platforms for bookings, class scheduling, reporting, and administrative functions.
• Gains knowledge of GSS pool operations to train front desk staff on selling the program and responding to customer concerns.
• Initiates and oversees workplace culture and employee interaction.
• Trains all current staff on the GSS Emergency Action Plan.
• Maintains current certifications and stays professionally up-to-date in the aquatics and management field.

Requirements

• Experience as a certified lifeguard, youth sports instructor/coach, camp counselor, and/or childcare provider required.
• Two or more years as a swimming instructor preferred.
• Certified Pool Operator and Lifeguard Instructor certifications required.
• Both certifications must stay up-to-date and current.

Skills

• Pool chemistry
• Pump room operation
• Sales and marketing training
• Social media management
• Technology platforms (bookings, class scheduling, reporting, administrative functions)

Work Type

• Full-time
• Nights and weekends required

Education Level

• High school diploma or GED required
• Bachelor’s degree in business administration, communications or equivalent preferred

Benefits

• 401(k) matching
• Bonus based on performance
• Dental insurance
• Flexible schedule
• Free uniforms
• Health insurance
• Paid time off
• Training & development
• Vision insurance