Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

As a member of the STRATO customer service team, you will be trained to become an internet professional. You will support customers in their online endeavors by assisting them with problem-solving and ensuring a positive service experience.

Responsibilities

• Undergo a 4-week onboarding program including product, communication, and writing training.
• Advise customers via phone, email, and ticketing system on product-related inquiries.
• Identify optimization potential and provide suggestions for improvement as a customer and product expert.
• Relay customer and product feedback to the product management team to contribute to service enhancement.

Requirements

• Strong communication skills and excellent German language proficiency (C1) in speaking and writing.
• Interest in technical topics and a desire to learn about internet products such as web hosting, e-commerce, and cloud.
• Friendly, courteous demeanor, and ability to remain calm in challenging situations.
• Willingness to work in shifts, including weekends and holidays.

Skills

• Customer service
• Problem-solving
• Communication
• Product knowledge
• Technical aptitude

Location

• Friedrichshain

Work Type

• Hybrid

Experience Level

• Entry-level (training provided)
• Customer contact experience is a plus

Education Level

• Completed vocational training is advantageous but not required.

Benefits

• Hybrid work model
• Sustainable workplace in Friedrichshain
• 30 days of vacation
• Discounts on gyms (Fitness First, SuperFit, FitX)
• Employee discount on STRATO products
• Bicycle leasing with Eurorad
• Health promotion offers including group accident insurance, flu vaccinations, eye check-ups, and contribution towards work glasses.

About the Company

• IONOS, a company within STRATO, is one of the largest web hosting providers globally with over 4 million domains and more than 2 million customers.
• Operates two TÜV-certified data centers with over 70,000 servers.
• Products are diverse and form the foundation of success, brought to life by employees.

Equal Opportunity

• We value diversity and welcome all applications regardless of gender, nationality, ethnic and social origin, religion, disability, age, sexual orientation and identity, physical characteristics, marital status, or any other criterion irrelevant to the application under applicable law.