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About the Role
SolarWinds is transforming its go-to-market strategy, focusing on subscription licensing and expanding its portfolio globally. The GTM Technology team is growing to support this, seeking a Senior Revenue Operations Specialist to own CRM workflow design, drive process improvement, and manage complex initiatives across Sales, Support, Customer Success, and Services.
Responsibilities
- Own the design, documentation, and ongoing governance of CRM workflows across Salesforce and Gainsight, ensuring alignment with enterprise sales and customer success motions.
- Identify process gaps and inefficiencies across the customer lifecycle and architect scalable solutions in partnership with Operations, IT, and business stakeholders.
- Translate business requirements into system design specifications, workflow configurations, and documented process standards.
- Maintain process documentation, data dictionaries, and system design artefacts as living, up-to-date resources.
- Evaluate and recommend improvements to tooling and workflows that reduce manual effort and increase data integrity across the GTM stack.
- Manage multiple concurrent initiatives from initiation through go-live, ensuring on-time delivery against scope, timeline, and stakeholder expectations.
- Develop and maintain project charters, requirements specifications, project plans, test documents, and status reports.
- Lead cross-functional, globally distributed teams through structured delivery frameworks.
- Coordinate User Acceptance Testing with stakeholders; prepare training materials and process documentation for new system rollouts.
- Close projects by validating that delivered solutions meet expected business outcomes and conducting post-implementation reviews.
- Engage stakeholders across Support, Customer Success, Sales, and Revenue Operations to define project scope, align priorities, and manage expectations.
- Act as a subject matter expert between GTM Technology and business teams for systems-related requests, projects, and escalations.
- Partner with global teams across EMEA and APAC, maintaining delivery momentum across geographies and time zones.
- Prepare and deliver presentations to senior stakeholders; propose solutions and drive decisions with clarity and confidence.
Requirements
- BA, BS, or equivalent degree.
- 5+ years of experience in Revenue Operations, Customer Operations, or Sales Operations in a B2B SaaS or technology environment.
- Demonstrated hands-on experience designing and configuring workflows in CRM platforms—Salesforce required.
- Deep understanding of the enterprise B2B sales lifecycle end to end: pipeline management, opportunity stages, renewal motions, and post-sale customer success workflows.
- Proven ability to translate business requirements into system design and documented process specifications.
- Experience managing projects across global, cross-functional teams in a matrixed organisation.
- Project management certification—PMP, PRINCE2 Foundation & Practitioner, or equivalent.
- Fluent in spoken and written English; excellent verbal and written communication skills.
- Confident presenting to senior stakeholders, proposing solutions, and driving decisions under ambiguity.
- Strong organisational skills with the ability to manage competing priorities and meet deadlines without sacrificing quality.
- Experience with JIRA for project tracking and backlog management preferred.
Skills
- Salesforce
- Gainsight
- CRM administration
- Workflow design
- Project management
- Communication
- Stakeholder engagement
- Process improvement
- JIRA
Location
- Global
Work Type
- Full-time
Experience Level
- Senior
Education Level
- Bachelor's Degree
About the Company
- At SolarWinds, we’re a people-first company. Our purpose is to enrich the lives of the people we serve—including our employees, customers, shareholders, partners, and communities.
- Join us in our mission to help customers accelerate business transformation with simple, powerful, and secure solutions.
- The ideal candidate thrives in an innovative, fast-paced environment and is collaborative, accountable, ready, and empathetic.
- We’re looking for individuals who believe they can accomplish more as a team and create lasting growth for themselves and others.
- We hire based on attitude, competency, and commitment.
- Solarians are ready to advance our world-class solutions in a fast-paced environment and accept the challenge to lead with purpose.
- If you’re looking to build your career with an exceptional team, you’ve come to the right place.
- Join SolarWinds and grow with us!
- SolarWinds is undergoing a significant transformation of our go-to-market motion—converting our installed base to subscription licensing and expanding our Observability, Service Management, and Database portfolio across a global customer base.
- As we scale, the need for disciplined, well-designed systems and operational processes has never been greater.
Equal Opportunity
- SolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law.
- All applications are treated in accordance with the SolarWinds Privacy Notice: https://www.solarwinds.com/applicant-privacy-notice