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About the Role

We are seeking a Lead MDM Engineer to own and drive the strategy, automation, and day-to-day management of our endpoint fleet across Windows and macOS platforms. You will be a senior member of the team responsible for building and maintaining the "Zero Touch" device experience for every SolarWinds employee, engineering the platform that makes laptops functional from unboxing to retirement.

Responsibilities

• Own and mature our Microsoft Intune environment, including Autopilot profiles, compliance policies, configuration profiles, Autopatch rings, and Conditional Access integration via Entra ID.
• Own and mature our JAMF Pro environment, including automated enrollment (DEP/ABM), Self Service policies, JAMF Connect, scripting, and smart/static group management.
• Architect and maintain the Intune + JAMF integration to enforce a single security posture across platforms.
• Design, test, and deploy Zero Touch provisioning workflows for both Windows and macOS.
• Build and enforce device compliance policies aligned with security requirements.
• Partner with Security Teams to remediate endpoint vulnerabilities, deploy emergency patches, and manage security agent deployments.
• Manage Endpoint Privilege Management policies and Intune RBAC roles.
• Support audit and compliance requirements by maintaining clean device inventories and accurate reporting.
• Manage full device lifecycle: enrollment, provisioning, patching, compliance monitoring, and retirement/wipe.
• Maintain and improve application packaging and deployment pipelines for both platforms.
• Handle Tier 3 escalations from the Global Helpdesk related to MDM, device provisioning, and platform issues.
• Develop and maintain Knowledge Base articles and runbooks.
• Write and maintain PowerShell and Bash/Shell scripts to automate device management tasks, reporting, and remediation.
• Build dashboards and reporting to track fleet health.
• Identify opportunities to reduce ticket volume through proactive policy, self-healing scripts, and improved self-service options.
• Contribute to sprint-based project work for platform improvements and security initiatives.

Requirements

• 5+ years of hands-on experience managing endpoints at scale in a corporate environment.
• Deep expertise in Microsoft Intune — Autopilot, compliance policies, configuration profiles, Autopatch, Conditional Access, Entra ID integration.
• Deep expertise in JAMF Pro — DEP enrollment, Self Service, JAMF Connect, configuration profiles, smart groups, scripting (Bash/Shell).
• Strong understanding of Apple Business Manager (ABM) and the Apple device lifecycle.
• Solid experience with Windows 10/11 and macOS administration and troubleshooting.
• Proficiency scripting in PowerShell and Bash/Shell for automation and reporting.
• Understanding of Entra ID (Azure AD), Conditional Access, and modern identity-driven security models.
• Familiarity with endpoint security tooling — EDR, privilege management, encryption enforcement.
• Strong documentation habits.

Skills

• Microsoft Intune
• JAMF Pro
• Apple Business Manager (ABM)
• Windows 10/11 Administration
• macOS Administration
• PowerShell Scripting
• Bash/Shell Scripting
• Entra ID (Azure AD)
• Conditional Access
• Endpoint Security Tooling
• EDR
• Privilege Management
• Encryption Enforcement

Location

• Remote

Work Type

• Full-time

Experience Level

• Lead
• Senior

Education Level

• Microsoft Certified (Intune/Endpoint Manager)
• JAMF 200/300/370
• Apple Certified

About the Company

• At SolarWinds, we’re a people-first company. Our purpose is to enrich the lives of the people we serve—including our employees, customers, shareholders, partners, and communities.
• Join us in our mission to help customers accelerate business transformation with simple, powerful, and secure solutions.
• The ideal candidate thrives in an innovative, fast-paced environment and is collaborative, accountable, ready, and empathetic.
• We’re looking for individuals who believe they can accomplish more as a team and create lasting growth for themselves and others.
• We hire based on attitude, competency, and commitment.
• Solarians are ready to advance our world-class solutions in a fast-paced environment and accept the challenge to lead with purpose.
• If you’re looking to build your career with an exceptional team, you’ve come to the right place.
• Join SolarWinds and grow with us!

Equal Opportunity

• SolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law.
• All applications are treated in accordance with the SolarWinds Privacy Notice: https://www.solarwinds.com/applicant-privacy-notice