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About the Role

SolarWinds is a people-first company focused on enriching the lives of its stakeholders through simple, powerful, and secure solutions. We seek individuals who thrive in an innovative, fast-paced, and collaborative environment to help customers accelerate business transformation.

Responsibilities

• Provide day-to-day desktop and application support for internal customers in the Austin office and remote users.
• Support end-user devices including laptops/desktops, peripherals, mobile devices, printers, and conferencing equipment.
• Monitor, triage, and resolve incidents and requests in the IT ticketing system, ensuring accurate real-time ticket entry and timely updates to users.
• Follow up with users to confirm resolution and ensure a positive support experience.
• Install, configure, image, and re-image company PCs, tablets, and mobile devices according to IT standards and security baselines.
• Troubleshoot hardware and software issues across Windows, macOS, and common SaaS and productivity tools.
• Perform user account administration in Active Directory, Azure AD, and other enterprise applications.
• Maintain and contribute to the IT knowledge base, documenting recurring issues, fixes, and how-to guides.
• Support collaboration and communication platforms and escalate complex issues as needed.
• Collaborate with other IT teams to resolve cross-functional issues and deliver a consistent end-user experience.
• Participate in on-site support activities such as new hire onboarding, hardware lifecycle, and conference room/event support.
• Perform other duties as assigned by management.

Requirements

• Solid experience supporting Windows endpoints and macOS.
• Strong Microsoft 365 / Office skills for both end-user and basic admin support.
• Basic understanding of network fundamentals (DNS, DHCP, VPN, Wi-Fi troubleshooting).
• Experience with an enterprise ticketing / ITSM platform.
• Experience with user provisioning and access management (Active Directory / Azure AD, group membership, basic security concepts).
• Prior experience in a global, multi-site IT environment supporting both office-based and remote employees.
• Exposure to Zoom or similar collaboration/telephony platforms, and modern endpoint management tools.
• Familiarity with ITIL concepts and working in an incident / request / change management framework.
• Industry certifications such as CompTIA A+, Network+, Microsoft, or similar are a plus.

Skills

• Windows endpoints
• macOS
• Microsoft 365
• Office
• Outlook
• Teams
• Excel
• Word
• PowerPoint
• Network fundamentals
• DNS
• DHCP
• VPN
• Wi-Fi troubleshooting
• Enterprise ticketing / ITSM platform
• User provisioning
• Access management
• Active Directory
• Azure AD
• Group membership
• Security concepts
• Zoom
• Collaboration platforms
• Telephony platforms
• Endpoint management tools
• ITIL concepts
• Incident management
• Request management
• Change management

Location

• Austin office
• Remote

Work Type

• Full-time

Experience Level

• Mid-level

Education Level

• Bachelor's degree

About the Company

• At SolarWinds, we’re a people-first company. Our purpose is to enrich the lives of the people we serve—including our employees, customers, shareholders, partners, and communities.
• Join us in our mission to help customers accelerate business transformation with simple, powerful, and secure solutions.
• We hire based on attitude, competency, and commitment.
• Solarians are ready to advance our world-class solutions in a fast-paced environment and accept the challenge to lead with purpose.
• If you’re looking to build your career with an exceptional team, you’ve come to the right place. Join SolarWinds and grow with us!

Equal Opportunity

• SolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law.
• All applications are treated in accordance with the SolarWinds Privacy Notice: https://www.solarwinds.com/applicant-privacy-notice