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About the Role
The Clinical Transition Specialist is an experienced sales professional responsible for educating patients, families, and facility staff about Option Care's services and products, ensuring proper patient placement in home health care settings. They assess patients, gather preadmission information, collaborate with internal and external partners, and build relationships with referral sources to grow referral rates and achieve sales goals.
Responsibilities
- Proactively maintain and grow relationships with referral sources to increase sales and patient starts.
- Serve as a key point of contact and representative of Option Care, providing education, assistance, and service to referral sources.
- Interact with area service providers daily to sell Option Care services for discharging patients.
- Conduct patient assessments to ensure viability for alternative site care.
- Use sales techniques to educate patients, families, and facility staff about Option Care services and products.
- Provide hands-on, in-person education to patients and caregivers for timely discharge and therapy independence.
- Communicate effectively with agency staff, medical teams, patients, and families throughout the discharge process.
- Collect, review, and complete pre-admission information and secure related signoffs.
- Partner with Account Manager and Regional Sales Director to create and execute area business and growth plans.
- Communicate frequently with Account Manager to discuss opportunities, assess progress, and provide feedback.
- Partner with Account Manager and marketing staff to deliver educational and promotional programs.
- Review patient medical records for pertinent medical history and insurance information.
- Proactively initiate care transition coordination with referral sources and internal partners for seamless patient transitions.
- Participate in data collection for therapy start and patient tracking processes.
- Maintain confidentiality of patient and proprietary information, observing legal guidelines.
- Provide oversight and input to providers regarding patient assessment, treatment process, and transition to home care.
- Serve as a point of contact, coordination, and communication with other providers.
- Make arrangements for any special medical supplies or appliances to be available.
Requirements
- Licensed Registered Nurse (RN) or licensed Pharmacist in the state of practice.
- At least 2 years of experience in the healthcare industry.
- Experience establishing and maintaining relationships with individuals at all levels of the organization, in the business community, and with vendors.
- Experience applying knowledge of standard practices for all services offered and current relevant standards (e.g., ACHC, URAC).
- Experience providing customer service to internal and external customers, meeting quality standards, and evaluating customer satisfaction.
- Basic PC skills: proficient in internet, email, Microsoft Word, Microsoft Excel, Microsoft PowerPoint.
- Experience in identifying operational issues and recommending/implementing strategies for resolution and improvement.
- Access to a reliable means of transportation for travel to care facilities, home visits, and multiple hospitals.
- If using a personal vehicle, a valid driver’s license and proof of insurance are required.
Skills
- Sales techniques
- Patient education
- Care transition coordination
- Relationship building
- Communication
- Collaboration
- Assessment
- Data collection
- Confidentiality
- Customer service
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Internet
Location
- All 50 states
Work Type
- Full-time
Experience Level
- Experienced sales professional
- At least 2 years of experience in the healthcare industry
Education Level
- Licensed Registered Nurse (RN) or licensed Pharmacist
Salary/Compensations
- Pay Range is $93,332.10-$155,561.01
Benefits
- Medical, Dental, & Vision Insurance
- Paid Time off
- Bonding Time Off
- 401K Retirement Savings Plan with Company Match
- HSA Company Match
- Flexible Spending Accounts
- Tuition Reimbursement
- myFlexPay
- Family Support
- Mental Health Services
- Company Paid Life Insurance
- Award/Recognition Programs
About the Company
- Option Care Health, Inc. is the largest independent home and alternate site infusion services provider in the United States.
- With over 8,000 team members including 5,000 clinicians, we work compassionately to elevate standards of care for patients with acute and chronic conditions in all 50 states.
- Through our clinical leadership, expertise and national scale, Option Care Health is re-imagining the infusion care experience for patients, customers and team members.
- Join a company that is taking action to develop an inclusive, respectful, engaging and rewarding culture for all team members.
- At Option Care Health your voice is heard, your work is valued, and you’re empowered to grow.
- Cultivating a team with a variety of talents, backgrounds and perspectives makes us stronger, innovative, and more impactful.
- Our organization requires extraordinary people to provide extraordinary care, so we are investing in a culture that attracts, hires and retains the best and brightest talent in healthcare.
- For over 40 years, Option Care Health has provided adult and pediatric patients with an alternative to hospital infusion therapy.
- With more than 2,900 clinical experts, Option Care Health is able to provide high-quality infusion services for nearly all patients with acute and chronic conditions across the United States, resulting in high quality outcomes at a significantly reduced cost.
- Option Care Health has more than 70 infusion pharmacies and 100 alternate treatment sites.
- We are guided by our purpose to provide extraordinary care that changes lives through a comprehensive approach to care along every step of the infusion therapy process including: intake coordination, insurance authorization, resources for financial assistance, education and customized treatments.
Equal Opportunity
- Option Care Health subscribes to a policy of equal employment opportunity, making employment available without regard to race, color, religion, national origin, citizenship status according to the Immigration Reform and Control Act of 1986, sex, sexual orientation, gender identity, age, disability, veteran status, or genetic information.