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About the Role
Jil Sander is seeking a Client Advisor for its concession in Selfridges. The role involves providing an excellent in-store customer experience, developing client relationships, managing customer accounts, and achieving sales goals.
Responsibilities
- Welcome customers and provide an excellent in-store experience, understanding their needs and expectations.
- Provide comprehensive information about products and current trends.
- Develop and maintain one-on-one customer relationships using digital tools.
- Maintain accurate records of customer account activities for ongoing reference.
- Demonstrate strong brand and product knowledge, staying updated on the luxury environment and competitors.
- Achieve personal and store sales goals by managing customer accounts throughout the sales cycle.
- Respond to product inquiries and convert them into sales.
Requirements
- 3-4 years of experience in luxury fashion.
- Arabic or other language is a plus.
- Back of House (BOH) knowledge.
- Proactivity, enthusiasm, fashion knowledge, and problem-solving skills.
Skills
- Strong communication skills in English (verbal, in-person, email, SMS).
- Ability to handle clients with personal care and empathy.
- Strong attention to detail.
- Results-driven.
- Customer-focused.
- Time management.
- Problem-solving.
- Omni-channel retail orientation.
- Flexible availability (weekends, holidays).
Location
- Selfridges
Work Type
- Full-time
Experience Level
- 3-4 years
About the Company
- Jil Sander is an international luxury brand led by design, quality, and functionality.
- The brand is progressive and experimental, offering an enduring wardrobe for women and men.
- It fuses elements from different genres, creating garments and accessories that are sumptuous, practical, and iconic.
- The brand balances technology and hand-made craftsmanship, natural and high-performance materials, feminine and masculine styles, and daywear and glamour.
- Constant collaboration with artists, photographers, filmmakers, musicians, and artisans adds resonance and depth to the vision.
- Established in 1968 by Mrs. Jil Sander.
- Directed by Simone Bellotti.
- Acquired by the OTB Fashion Group in 2021.