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About the Role

We are seeking a technically minded consultant to design, build, and deliver large-scale Customer Experience (CX) programs. This role is ideal for someone who enjoys solving real-world technical problems, building scalable solutions, and finding efficient methods, including through automation and AI.

Responsibilities

• Build dashboards, manage data flows, and create automations across platforms using in-house technology and APIs.
• Rethink processes from first principles, applying modern tools, automation, and AI-assisted approaches.
• Support the testing, deployment, and ongoing improvement of technical solutions.
• Explore new tools, techniques, and emerging technologies, including AI, to continuously improve work and client deliverables.
• Work closely with clients and internal teams to translate technical ideas into practical, high-impact solutions.

Requirements

• A strong background in software engineering, data, analytics, or a related field (at least bachelor’s degree qualified).
• Minimum 3 years working in a software engineering, data, or analytics focused role.
• Experience with programming languages including Python, JavaScript, or similar.
• Comfort working with APIs, automation, dashboards, and/or data pipelines.
• Confidence working with large, complex datasets and solving technical problems.
• A hands-on, curious mindset with a willingness to challenge existing approaches.
• Able to work autonomously, take ownership of tasks, and deliver to deadlines.
• Interest in keeping up to date with modern tools and approaches, including the practical application of AI.
• Must have Australian permanent residency for work visa purposes.
• Experience in CX VOC platforms is advantageous but not mandatory.
• Experience building Microsoft PowerBI reporting is advantageous but not mandatory.
• A Criminal Records Declaration regarding any unspent convictions will be required during onboarding.

Skills

• Python
• JavaScript
• APIs
• Automation
• Dashboards
• Data pipelines
• AI
• Microsoft PowerBI

Location

• Hybrid

Work Type

• Hybrid

Experience Level

• Minimum 3 years

Education Level

• Bachelor's degree

About the Company

• Watermelon is a strategic CX consultancy that measures what matters to customers and drives real business change.
• We use technology to understand customer experience and identify opportunities that deliver ROI.
• We help clients move beyond scorecards to transform customer experience.
• We assist clients in saving on their tech spend.
• Watermelon is a VCCP Company.

Equal Opportunity

• VCCP is an equal opportunity employer and does not discriminate on the basis of gender, age, disability, religion, belief, sexual orientation, marital status, or ethnicity.
• If you require any adjustments during the application or interview process, please let us know via joinus@vccp.com.