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About the Role

This role provides first-line advisory support and case management for employee relations matters, supporting managers and employees across various business segments. It involves coordinating with the Employee Relations team to ensure effective case management, governance, and delivery of a consistent, compliant ER service, enabling timely, high-quality outcomes.

Responsibilities

• Provide effective case management for disciplinary, performance/probation management, grievances, absence management escalation, and flexible working.
• Manage involuntary terminations, including ill health and GIP cessation.
• Maintain accurate ER case records in the case management system (AllVoices), ensuring data integrity, confidentiality, and GDPR compliance.
• Support ER Specialists and Leads in case file administration, including document collation and version control.
• Produce reports on ER activity to support insight and decision-making.
• Track case progress and follow up on actions for timely resolution.
• Identify trends in casework to support preventative action and continuous improvement.
• Collaborate with HR colleagues, legal advisers, occupational health, and other stakeholders.
• Provide first-line ER guidance and coaching to managers and employees on policy and procedures.
• Escalate complex or high-risk cases to ER Specialists/Leads promptly.
• Ensure advice is consistent, pragmatic, and aligned with employment legislation and internal frameworks.
• Provide administrative support for formal ER meetings, including scheduling, documentation, and logistics.
• Attend formal meetings as a note-taker, producing clear and accurate records.
• Ensure all documentation is issued within agreed timelines and stored appropriately.
• Support organizational change activity, consultation exercises, and people-related projects.
• Provide coordination and administrative support to ER-led projects, including business change and organizational design.
• Assist in the implementation of ER-related programmes, managing milestones, documentation, and communications.
• Contribute to project tracking and reporting, identifying risks and supporting mitigation actions.
• Support and coordinate ER team meetings, including diary management and agenda preparation.
• Capture actions and minutes from team meetings, tracking delivery and ensuring follow-up.
• Support governance processes by maintaining templates, guidance documents, and standard operating procedures.
• Apply governance and compliance best practice in coordinating Conduct Rules Panels.
• Actively engage with the ER team to identify opportunities for process improvement and enhanced service delivery.
• Identify opportunities for professional development through continuous improvement.
• Support the development and maintenance of ER toolkits, intranet content, and manager guidance materials.
• Contribute to a culture of continuous improvement, knowledge sharing, and best practice within the ER function.
• Provide support for other ER activities across all segments, including training materials and coordination logistics.

Requirements

• First-line advisory support and case management experience.
• Experience in managing employee relations matters.
• Proficiency in maintaining accurate case records and ensuring data integrity.
• Ability to produce reports on ER activity.
• Experience in providing guidance and coaching on HR policies and procedures.
• Experience in supporting formal ER meetings and producing accurate records.
• Experience in supporting organizational change and people-related projects.
• Experience in coordinating team meetings and capturing minutes.
• Knowledge of governance and compliance best practices.
• Ability to identify opportunities for process improvement and continuous development.
• Familiarity with ER toolkits, intranet content, and manager guidance materials.
• Experience in supporting training materials and coordination logistics.

Skills

• Case Management
• Data Management
• Report Production
• Policy Guidance
• First-Line Advice
• Meeting Support
• Note-taking
• Project Support
• Coordination
• Governance
• Compliance
• Continuous Improvement
• Communication
• Collaboration
• GDPR Compliance

Location

• Ipswich

Work Type

• Primarily home-based
• Office attendance required a couple of times per week

Experience Level

• First-line advisory support
• First line case management

About the Company

• WTW supports all segments, which consists of Risk and Broking (R&B), Health, Wealth and Career (HWC) and Corporate functions.