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About the Role

Athena Group Advisors is seeking a House & Hospitality Manager to oversee luxury residences and related assets for multiple clients, ensuring five-star hospitality standards while managing staff, vendors, budgets, maintenance, and special projects. This role serves as the primary operational point of contact for assigned principals and collaborates with leadership.

Responsibilities

• Oversee daily operations of primary residences, vacation homes, and investment properties.
• Perform regular inspections to ensure each property is maintained to the highest standards.
• Develop and manage detailed preventative maintenance schedules.
• Coordinate all repairs, service calls, and emergency responses.
• Maintain accurate property manuals, asset inventories, and maintenance records.
• Ensure all building systems (HVAC, plumbing, electrical, security, pools, elevators, and specialty systems) are fully operational.
• Recruit, onboard, train, and supervise household staff.
• Develop staff schedules, job descriptions, and performance reviews.
• Coordinate household staff payroll.
• Source, vet, negotiate, and oversee third-party service providers.
• Obtain competitive bids and negotiate favorable pricing and service agreements.
• Verify vendor insurance certificates, contracts, and compliance documentation.
• Monitor vendor performance and accountability.
• Prepare and manage operating and capital budgets.
• Review invoices and approve expenses in accordance with delegated authority.
• Track spending against budget and identify cost-saving opportunities.
• Coordinate with Athena’s finance and accounting team on reporting, accruals, and forecasting.
• Manage renovations, capital improvements, and special projects from concept through completion.
• Coordinate architects, designers, engineers, contractors, and consultants.
• Monitor project budgets, schedules, and quality standards.
• Ensure all permits, inspections, and close-out documentation are completed.
• Oversee ancillary assets including automobiles, art collections, wine cellars, and specialty equipment.
• Coordinate maintenance, registrations, insurance, and storage for ancillary assets.
• Manage physical security systems and access controls, including developing and maintaining procedures for security and access.
• Coordinate cybersecurity and smart home vendors as needed.
• Ensure compliance with insurance requirements and risk mitigation practices.
• Maintain emergency preparedness plans.

Requirements

• Familiarity with family office / UHNW and high-net-worth clients.
• Ability and resourcefulness to proactively manage day-to-day responsibilities and actively solve problems.
• Ability to develop and pursue creative approaches to resolve client issues.
• Experience overseeing multiple residences and/or multiple principals.
• Strong knowledge of residential building systems and preventative maintenance.
• Proven staff leadership and vendor management experience.
• Demonstrated expertise in budgeting, financial reporting, and contract negotiation.
• Exceptional organizational and project management skills.
• Ability to remain calm and resourceful under pressure.
• High level of integrity, discretion, and emotional intelligence.
• Valid driver’s license and ability to travel as needed.

Skills

• Smart home systems (Lutron, Creston, Savant)
• Hospitality experience at five-star hotels or luxury resorts

Location

• New York

Work Type

• Full-time

Experience Level

• 10+ years of total work experience
• 5+ years of experience managing luxury estates and/or private households

Education Level

• Bachelor’s degree in business administration, hospitality, property management, or related field preferred

Salary/Compensations

• $125,000 to $150,000

Benefits

• Discretionary incentive compensation program
• Medical insurance
• Life insurance
• Retirement plans
• Tax-free savings options
• Access to other healthcare programs

About the Company

• Athena Group Advisors (“Athena”) is the dedicated multi-family office of an investment firm.