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About the Role

Provide technical, educational, operational, and sales support to assist the district in meeting Cardiac Rhythm Management (CRM) sales and customer service objectives. CRM seeks collaborative candidates who will meet our customer expectations by striving without reserve for the greatest possible reliability and quality in our products, processes, and systems by being accountable, having a voice, and taking action.

Responsibilities

Successfully completes CRM Field Technical Training – including online and field-based training
Performs checks/interrogations of all CRM medical device systems post sign-off
Supports implants of all CRM products post sign-off
Provides on-call support as needed on evenings and weekends post sign-off
Provides troubleshooting support as requested
Assures completion of patient registration and any other required hospital documentation
Helps manage consignment inventory and trunk inventory once obtained
Provides additional inventory support to meet customer needs
Maintains software on programmers throughout the district as directed
Assists with managing daily coverage logistics as needed
Educates and trains physicians, hospital personnel and office staff on products or solutions for which training has been completed
Assists with educating and training new Clinical Specialists and Sales Representatives post sign-off
Partners with DSM, Sales Reps and DM to learn market dynamics and local customer motivations and needs; has a basic understanding of how Medtronic CRM products and solutions offer value to the customer
Assists with obtaining customer POs throughout the quarter
Has a basic understanding of the competitive landscape
Independently identifies customer needs and opportunities and provides feedback to Sales Rep(s) to support sales objectives
Stays up to date on new products, solutions and patient management offerings
Completes all assigned training in a timely manner

Requirements

Reside within the territory
Valid driver's license is essential
Must have a valid driver's license and active vehicle insurance policy
Driving record will be reviewed and will be considered as part of your application
Must be able to drive approximately 80% of the time within assigned territory
Clinical Specialists are required to be within their assigned territory each day to be available as unscheduled needs arise
CS’s are required to work a number of weekends and holidays during the quarter, as determined by local management
Weeknight call coverage may be required
Must possess unrestricted U.S. work authorization at the time of hire and for the duration of employment (for roles below Principal level)
Ability to meet vendor credentialing requirements
For sales reps and other patient facing field employees, going into a healthcare setting is considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support

Skills

Technical Support
Operational Support
Educational Support
Sales Support
Medical terminology
Medical device industry knowledge
Building/maintaining positive relationships
Microsoft tools & other applications (i.e., SalesForce.com)
Customer service skills
Interpersonal skills
Written communication skills
Verbal communication skills
Coordinating/participating in numerous tasks/projects in a fast-paced environment
Organized manner while meeting deadlines
Complex mathematics
Mechanical concepts
Science
Computing

Location

Remote
Within the assigned territory

Work Type

Remote
Full-time

Experience Level

Minimum 6 years of work experience in healthcare, field sales or work experience utilizing complex mathematics, mechanical concepts, science or computing (with High School Diploma)
Minimum 4 years of work experience in healthcare, field sales or work experience utilizing complex mathematics, mechanical concepts, science or computing (with Associate’s Degree)
Minimum 2 years of work experience in healthcare, field sales, or work experience utilizing complex mathematics, mechanical concepts, science or computing (with Bachelor’s Degree)

Education Level

High School Diploma
Associate’s Degree
Bachelor’s Degree
For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.

Salary/Compensations

$72000 - $90000
Eligible for a Sales Incentive Plan (SIP)

Benefits

Health, Dental and vision insurance
Health Savings Account
Healthcare Flexible Spending Account
Life insurance
Long-term disability leave
Dependent daycare spending account
Tuition assistance/reimbursement
Simple Steps (global well-being program)
Incentive plans
401(k) plan plus employer contribution and match
Short-term disability
Paid time off
Paid holidays
Employee Stock Purchase Plan
Employee Assistance Program
Non-qualified Retirement Plan Supplement
Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums)

About the Company

Medtronic is a leader in medical technology and healthcare solutions.
Rooted in a long history of mission-driven innovation, their medical technologies open doors.
They support employee growth with training, mentorship, and guidance.
Medtronic leads global healthcare technology and attacks challenging health problems.
Their Mission is to alleviate pain, restore health, and extend life.
They are engineers at heart, putting ambitious ideas to work to generate real solutions.
They have the talent, diverse perspectives, and guts to engineer the extraordinary.
They change lives by improving and redefining how the world treats pressing health conditions.
Their industry leadership comes from the passion and ingenuity of their people.
They use science, medicine, and a profound understanding of the human body to build extraordinary technologies.
They build extraordinary solutions as one team with one Medtronic Mindset.
Speed and decisiveness run through their DNA.
Diverse perspectives inspire their bold answers to any challenge.
They deliver results the right way, breakthrough after patient breakthrough.
Experiences that put people first.
Respect for people is the hallmark of their humanity.
They create a culture of belonging and provide career-building resources.
Life-transforming technologies empower patients to live life on their terms.
Better outcomes for their world.
Their Mission to improve human welfare drives them.
They advance healthcare, society, and equity with every design.
Insight-driven care, fresh viewpoints, cutting-edge AI, data, and automation.
They are shaping the future of healthcare technology and defining the next generation of breakthroughs in care.

Equal Opportunity

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.
In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.
Medtronic will consider for employment qualified job applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees.