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About the Role

The Business Analyst will engage customers, analyze and document current-state workflows, identify inefficiencies, and assess where technology can drive measurable improvement. This is a high-impact, customer-facing role combining consulting, process analysis, commercial awareness, and solution design within the insurance ecosystem.

Responsibilities

• Lead structured discovery sessions with stakeholders across underwriting, broking, operations, distribution, and compliance teams.
• Ask probing, intelligent questions to uncover root causes, not just surface symptoms.
• Understand commercial objectives, regulatory considerations and operational constraints.
• Map current-state processes across insurer and broker environments.
• Analyze submission, underwriting, placement, bordereaux, and policy lifecycle workflows.
• Identify inefficiencies, duplication, data quality issues, and scalability challenges.
• Distinguish between true system limitations and behavioral or process issues.
• Quantify operational and commercial impact where possible.
• Translate analyzed workflows into a recommended target state.
• Map requirements against platform capability, shaping feasible solutions and flagging bespoke work needs.
• Articulate the case for change, setting out expected customer value and measurement methods.
• Produce indicative scoping for commercial conversations and delivery planning.

Requirements

• Proven experience as a Business Analyst, Consultant, or Process Analyst.
• Strong analytical and critical thinking ability.
• Strong workshop facilitation and stakeholder management skills.
• Excellent documentation skills (process maps, business requirements, gap analysis).
• Ability to translate complex insurance workflows into structured requirements.
• Good working knowledge of the insurance industry across both Insurer and Broking environments.
• Understanding of insurer operations including underwriting, product governance, distribution, and policy lifecycle.
• Understanding of broking operations including placement processes, client servicing, market interaction, and delegated authority models.
• Awareness of regulatory considerations within insurance markets.
• A working understanding of configurable, specification-driven software, and the practical difference between configuration and custom development.
• Exposure to no-code, low-code, or structured product specification environments.
• Direct exposure to the Lloyd's and London markets, and an understanding of how business is placed and traded there.
• Experience in InsurTech, or in delivering enterprise SaaS into regulated industries.
• A consulting background in financial services, ideally insurance, with client-facing polish.
• Background checks may include criminal record check, credit history review, speaking with previous employers, and confirming academic qualifications.

Skills

• Analytical thinking
• Critical thinking
• Workshop facilitation
• Stakeholder management
• Documentation
• Process mapping
• Business requirements
• Gap analysis
• Insurance workflow translation
• Insurance industry knowledge
• Insurer operations
• Broking operations
• Regulatory considerations
• Configurable software understanding
• No-code/low-code environments
• Lloyd's and London markets
• InsurTech
• Enterprise SaaS delivery
• Financial services consulting

Location

• London

Work Type

• Full-time

Experience Level

• Mid-level

Benefits

• Private medical insurance
• Income protection insurance
• Life insurance of 4 * base salary
• On-site gym and shower facilities
• Enhanced maternity and paternity pay
• Team social events and company parties
• Salary exchange on pension and nursery fees
• Access to Maji, the financial wellbeing platform
• Company stock options managed through Ledgy
• Milestone Birthday Bonus
• Life Events leave policy
• Generous holiday allowance of 28 days plus national holidays
• Home office and equipment allowance
• Company MacBook
• Learning allowance
• Leave to attend conferences or take exams
• YuLife employee benefits, including EAP and bereavement helplines
• Tree planting through Ecologi Action partnership
• High-quality coffee machine

About the Company

• Artificial is building the next generation of technology for the specialty (re)insurance market.
• Their mission is to transform how brokers and carriers operate in complex markets by removing operational barriers and enabling smarter, faster decision-making.
• They use modern technology to solve real challenges for leading brokers and insurers by automating the repetitive and structuring the complex.
• The team values curiosity, ownership, and continuous learning in an environment where ideas are heard, support is built-in, and outcomes matter.
• Artificial recently raised $45M (£33M) in Series B funding from lead investor CommerzVentures, new investor Move Capital, and existing shareholders.
• This investment will support growth, innovation, and maintaining Artificial as a top choice for digital trading solutions in the insurance sector.
• Join to be part of a company that will change the insurance landscape for generations.

Equal Opportunity

• Proud to be an equal opportunities employer committed to building a diverse team.
• Adjustments can be made to the hiring process for accessibility.
• Encouraged to apply even if not every requirement is met, as potential and raw talent are valued.
• Background checks are part of the hiring process.