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About the Role

The Style Consultant will serve as a passionate brand ambassador, delivering exceptional service and creating memorable, personalized experiences that embody the Boden values. Build lasting customer relationships and drive sales through elevated, customer-centric interactions.

Responsibilities

• Champion a customer-first mindset by ensuring every customer interaction reflects Boden’s culture, values, and service excellence
• Create memorable shopping experiences through personalized service and a deep understanding of customer needs
• Build and nurture customer relationships through consistent follow-up and thoughtful correspondence that drives loyalty and sales
• Utilize technology and virtual selling tools to connect with clients and showcase the full breadth of Boden products
• Stay informed and inspired by developing strong product knowledge and keeping up with fashion trends and industry insights
• Be a knowledgeable ambassador of the Boden brand – share the Boden story, values and product details with confidence and authenticity
• Maintain a polished and professional appearance, behavior, and performance that aligns with Boden’s values and heritage
• Support company initiatives related to product launches, customer experience and sales strategies
• Ensure a welcoming store environment by maintaining cleanliness, organization, and visual presentation standards
• Assist with stock tasks, including receiving deliveries, processing inventory, restocking the sales floor and maintaining back-of-house organization
• Assist with other related duties as requested

Requirements

• At least 18 years of age or older
• 2 - 4 years' customer service experience preferred
• Strong verbal and written communication skills
• Excellent interpersonal skills with the ability to build and maintain strong working relationships
• Ability to operate POS system and handle various payment methods
• Ability to work in a goal-driven retail environment with frequent customer interaction
• Strong organizational skills and attention to detail
• Ability to effectively multitask in retail environment
• Enthusiastic team player with a positive energy and strong commitment to teamwork
• Ability to work flexible hours to meet the needs of the store including nights, weekends and holidays
• Ability to stand and walk for extended periods of time
• Ability to lift, carry, and move merchandise up to 50lbs
• Frequent bending, kneeling, reaching and other physical movements required for stocking, organizing and visual merchandising
• Manual dexterity and hand-eye coordination to hang and fold garments, attach tags, an operate POS system, as well as perform other tasks requiring fine motor skills and attention to detail

Skills

• Customer service
• Communication skills
• Interpersonal skills
• POS system operation
• Organizational skills
• Attention to detail
• Multitasking
• Teamwork
• Virtual selling

Location

• 4025 Hillsboro Cir # 505, Nashville, TN 37215

Work Type

• Full-Time
• Part-Time

Experience Level

• 2 - 4 years' customer service experience preferred

Benefits

• 401(k)
• 401(k) Matching
• Uniform Allowance
• Employee Discount
• Paid Time Off
• Referral Program

About the Company

• Founded in London in 1991, Boden has spent more than three decades building a loyal global following through beautifully made clothing, exceptional quality, and outstanding customer service.
• What began as a small mail-order business has grown into an internationally recognized fashion brand serving customers across the UK, United States, Germany, Australia, and beyond.
• Today, we're proud to be expanding our retail footprint across the US, bringing the Boden experience to life through thoughtfully curated store environments and exceptional customer experiences.
• This is an exciting opportunity to join an established global brand during a period of continued growth and expansion in the United States.