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About the Role

This is a hands-on role where you will own the full client lifecycle from requirements gathering through to production deployment and ongoing support. You will be responsible for a portfolio of clients, acting as their technical point of contact for all non-support matters, and support escalation point. The value of a TAM lies in bridging client-facing and technical skills: you understand the product deeply enough to deploy it and troubleshoot advanced issues, and you communicate well enough to manage client expectations and negotiate with third parties.

Responsibilities

Handle support escalations as the primary point of contact for complex issues
Work closely with the support team to maintain awareness of your clients' overall ticket pipeline in ServiceNow (SNOW)
Track and follow through on high-priority issues to ensure the timely delivery of sensitive changes
Proactively inform clients when critical fixes or updates are available
Own the technical client relationship end-to-end, working hand-in-hand with the TT Service Manager who is responsible for the overall client relationship
Focus on the technical client relationship and serve as the primary liaison for Client Clearing contacts
Ensure a clear understanding of the client's technical goals, infrastructure, data flows, and business needs
Host and attend regular conference calls on projects, on-boarding, and ongoing issues
Perform regular client status reviews and follow up on outstanding items
On-board new clients and deliver training
Perform software deliveries and prepare upgrade procedures for deployed solution
Create technical specifications for changes or new modules
Validate deliverables from a functional perspective—does it meet the client's original requirements?
You are accountable for what goes out to the client: nothing is delivered without your validation
Demo features to clients before delivery when significant changes are involved
Work with the TT Exchange connectivity team to coordinate with exchanges and third parties at the start of projects - negotiate test environments, obtain credentials and documentation
Manage timelines across multiple external parties (exchanges, infrastructure teams, developers)
Negotiate alternatives when standard prerequisites are not available (e.g. client-provided connectivity)
Raise development requests through the appropriate channels
Track proposals and ensure all client requests are properly captured and followed up

Requirements

Understanding of post-trade / clearing workflows and financial market infrastructure
SQL fundamentals: ability to write basic queries for database updates and custom module configuration
Basic networking: able to perform diagnostics (ping, telnet), understand NAT (IPs in logs vs. actual addresses), and have awareness of firewall rules
Comfortable working with software deployments and upgrade procedures
Strong communication skills managing expectations, running calls, being a trusted point of contact.
Ability to drive progress with exchanges and third parties without having authority over their timelines
Comprehensive expertise in coordinating between technical teams and business stakeholders
Track record of managing 10 to 20 demanding clients, managing their expectations, with minimal escalations and oversight
Significant expertise in capturing business requirements and agreeing on acceptance criteria with clients.
Organisational discipline - maintaining structured workflows and consistent follow-ups across multiple clients simultaneously
Autonomy: able to own a portfolio of clients end-to-end with minimal oversight
Proactive: not waiting for problems to surface, anticipating client needs
Familiarity with exchange connectivity (FIX protocol, market gateways)
Experience with ServiceNow, Jira, or similar ticketing systems

Skills

SQL
Basic networking
Software deployments
Communication skills
Client relationship management
Technical specifications
Negotiation
Project management
ServiceNow
Jira

Location

London

Work Type

Permanent
Full Time
Hybrid

Experience Level

10 to 20 demanding clients experience

Benefits

Medical, Dental, and Vision coverage
Group Life (GTL) and Group Income Protection (GIP) schemes
Pension contributions
25 days of Paid Time Off (PTO) per year, with the option to roll over unused days.
One dedicated day per year for volunteering.
Two professional development days per year
An additional PTO day added during milestone anniversary years.
Robust paid holiday schedule with early dismissal.
Generous parental leave for all parents (including adoptive parents).
Budget for tech accessories, including monitors, headphones, keyboards, and other office equipment.
Milestone anniversary bonuses.
Subsidy contributions toward gym memberships and health/wellness initiatives (including discounted healthcare premiums, healthy meal delivery programs, or smoking cessation support).

About the Company

Trading Technologies (www.tradingtechnologies.com) is a global capital markets platform services company providing market-leading technology for the end-to-end trading operations of Tier 1 banks, brokerages, money managers, hedge funds, proprietary traders, Commodity Trading Advisors (CTAs), commercial hedgers, and risk managers.
With its roots in listed derivatives, the Software-as-a-Service (SaaS) company delivers “multi-X” solutions, with “X” representing asset classes, functions, workflows, and geographies.
This multi-X approach features trade execution services across futures and options, fixed income, foreign exchange (FX), and cryptocurrencies, augmented by solutions for data and analytics, including transaction cost analysis (TCA); quantitative trading; compliance and trade surveillance; clearing and post-trade allocation; and infrastructure services.
The award-winning TT platform ecosystem also helps exchanges deliver innovative solutions to their market participants and technology companies to distribute their complementary offerings to Trading Technologies’ clients.
Trading Technologies is backed by leading global investment firms Thoma Bravo, one of the world’s largest and most experienced software investors, and 7Ridge, a global growth equity firm focused on technology-enabled businesses.
This investment supports Trading Technologies’ continued focus on product innovation, platform scalability, and long-term growth for customers and partners worldwide.

Equal Opportunity

Trading Technologies (TT) is an equal-opportunity employer.
Equal employment has been, and continues to be, a required practice at the Company.
Trading Technologies’ practice of equal employment opportunity is to recruit, hire, train, promote, and base all employment decisions on ability rather than race, color, religion, national origin, sex/gender orientation, age, disability, sexual orientation, genetic information, parental status, veteran, or any other protected status.
Additionally, TT participates in the E-Verify Program for US offices.