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About the Role
This newly created role sits within the Service Delivery team, reporting to the Head of Service Delivery. You will own the full customer journey from shipment through to live service, acting as the connective tissue between Sales, Product, Operations, and Logistics to ensure a smooth, visible, and scalable customer experience. As the role matures, there is a path toward building and leading a small team.
Responsibilities
- Own the end-to-end service delivery process, from contract signature through onboarding, SIM order management, logistics, and go-live.
- Drive cross-functional alignment across Product, Sales, Operations, and Logistics by documenting gaps, escalating blockers, and ensuring resolution.
- Build tracking systems, dashboards, and process documentation to provide business visibility of delivery status, risks, and bottlenecks.
- Lead a continuous improvement cycle with Sales Ops and Product to address recurring friction points with structured fixes and product roadmap input.
- Develop a scalable delivery framework to support emnify's growth and prepare for potential team leadership.
Requirements
- A track record in Service Delivery, Operations, or Customer Project Management in a technically complex environment (e.g., deep tech, API-first platforms, hardware-software products, network infrastructure).
- Comfort working with technical concepts at a functional level, including APIs and connectivity platform operations.
- Demonstrated ability to map and fix broken processes through cross-functional coordination and documentation.
- Structured and organized working style with a proven ability to track commitments, record decisions, and follow through.
- Strong communication skills to manage and align stakeholders across Sales, Product, and Operations in English.
- Experience in a role where processes are immature and require rebuilding from scratch.
- Ability to influence and persist with cross-functional teams where direct authority is limited.
Skills
- Service Delivery
- Operations Management
- Customer Project Management
- Process Mapping
- Process Improvement
- Cross-functional Collaboration
- Stakeholder Management
- Technical Concept Understanding (APIs, Connectivity Platforms)
- Documentation
- Tracking Systems
- Dashboard Creation
- Requirements Gathering
- Influence
- Persistence
Location
- Berlin
Work Type
- Full-time
Experience Level
- Mid-level to Senior
About the Company
- emnify is a leading cloud-native IoT connectivity provider helping businesses connect and manage devices globally through a single, modern platform.
- Our technology powers connected products across industries including mobility, logistics, energy, healthcare, and security.
- emnify combines global cellular connectivity, network intelligence, and seamless API integrations into one platform.
- The company is experiencing strong international growth and increasing momentum in the U.S. market.