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About the Role

Manage a sales channel, such as direct sales, online sales, or retail sales. Develop and implement channel sales strategies that align with the overall business objectives. Identify new business opportunities, set sales targets, and monitor performance metrics to ensure the channel meets or exceeds sales goals. Manage relationships with channel partners, negotiate contracts, and provide training and support.

Responsibilities

Develop and implement relationship management plans for complex potential customer accounts.
Build relationships with relevant decision-makers and influencers within the customer organization.
Set clear objectives for each sales call.
Develop and deliver presentations tailored to customer needs.
Gather and analyze relevant information.
Secure agreement to a statement of customer requirements.
Cultivate a personal network within the business sector.
Represent the organization at industry events.
Configure complex product-and-services solutions and associated contractual terms.
Present solutions to customer representatives.
Negotiate agreements within predefined commercial parameters.
Review and authorize sales proposals from team members.
Manage and deliver pricing and terms projects.
Negotiate with external strategic partners on pricing and terms.
Control specific segments of the organization's business performance metrics.
Manage a portfolio of contracts.
Negotiate service-level agreements.
Plan, coordinate, and supervise activities related to major contracts.
Oversee the implementation and maintenance of the CRM system.
Identify and communicate opportunities for CRM system improvement.
Implement and control compliance management for specific segments of the organization's external partners.
Develop product education courses.
Act as a subject matter expert in technology, policy, regulation, or operational management.
Maintain external accreditations.
Ensure an in-depth understanding of current and emerging external regulations and industry best practices.
Ensure all activities and responsibilities are conducted in accordance with the company's diversity and inclusion guidelines.

Requirements

Master's Degree or equivalent level of education.
Extensive experience enabling the job holder to handle the majority of situations and advise others.
Experience in general supervision of more junior colleagues.
Minimum of 4 years of proven experience in luxury retail or high-end client service.
Strong understanding of the luxury market and Vacheron Constantin's brand values.
Eagerness to contribute to boutique operations (e.g. timepieces set-up, reporting, inventories).
Exceptional clienteling and relationship-building skills.
Proven ability to recruit and develop clients.
Strong networking skills.
Proactive approach to identifying and cultivating new client relationships.
Passionate, pro-active, enthusiastic, and agile learning approach.
Detail-oriented focus in your approach to work.

Skills

Sales channel management
Sales strategy development
Sales target setting
Performance monitoring
Partner relationship management
Contract negotiation
Clienteling
Relationship building
Networking
CRM system management
Compliance management
Product education
Subject matter expertise (technology, policy, regulation, operational management)
Watchmaking knowledge (strong plus)

Location

Remote

Work Type

Full-time

Experience Level

4+ years experience

Education Level

Master's Degree or equivalent

Benefits

Internal mobility is one of the best growth accelerators to develop within Richemont and our Maisons.
Encouragement for curiosity, career drive, and dreaming big.

About the Company

Richemont is one of the world leaders in the luxury sector, with Houses specializing in jewelry, watches, and high-end accessories.
Each Maison embodies a tradition of style, quality, and craftsmanship.
Richemont strives to preserve the heritage and identity specific to each of its Houses.
The company is committed to innovating and designing new products in line with the values of its Houses through permanent creativity.

Equal Opportunity

Ensure all activities and responsibilities are conducted in accordance with the company's diversity and inclusion guidelines.