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About the Role
As a Data Analyst within the Tribe Growth, you will use data and customer insights to improve services and ensure data-driven decision-making. You will work in a multidisciplinary team to analyze customer behavior, develop data-driven products, and contribute to ING's ambition of becoming Europe’s leading mobile bank.
Responsibilities
- Analyze customer behavior and translate findings into actionable insights and improvement proposals.
- Design targeted campaign selections that align with customer needs.
- Develop reports to track team KPIs and support data-driven decision-making.
- Proactively identify opportunities and propose improvements to stakeholders.
- Translate complex business questions into clear, actionable analyses.
- Share knowledge and contribute to a fact-based culture.
Requirements
- Master’s degree in analytics, mathematics, or econometrics.
- 2 - 5 years of experience in analytics.
- Proven experience with SQL.
- Experience with visualization and dashboarding tools.
- Strong analytical skills and experience conducting complex analyses.
- Ability to transform data into insights and present them clearly.
- Hands-on mentality with a quick learning ability.
- Customer-oriented mindset.
- Strong stakeholder management skills.
Skills
- SQL
- SAS
- Python
- Cognos
- Power BI
- Data analysis
- Data visualization
- Stakeholder management
- Agile methodology
Location
- Netherlands
Work Type
- Full-time
- 36-hour work week
- Hybrid
Experience Level
- 2 - 5 years
Education Level
- Master’s degree
Salary/Compensations
- Competitive salary aligned with skills and experience
- 13th-month salary
- 8% holiday allowance
- 3.5% Individual Savings Contribution (BIS)
Benefits
- 24–27 vacation days
- Flexible working hours
- Hybrid working options
- Mobility card with free weekend public transport
- Pension plan
- Personal growth and development opportunities
- Informal and diverse working environment
About the Company
- ING is a global bank with a strong European base, serving approximately 38 million customers in over 40 countries.
- The company focuses on becoming Europe’s leading mobile bank through data-driven strategies and customer-centric services.
- ING fosters a collaborative, energetic, and innovative community dedicated to sustainability and positive impact.