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About the Role

We are looking for a passionate data analyst to strengthen our team. You will analyze customer behavior and translate it into actionable insights, improvement proposals, and campaign selections. As a Data Analyst, you are driven by data and believe in making decisions based on facts and insights. You create impactful customer interactions by designing targeted campaign selections that match customer needs. You have a broad interest in data—from collecting and analyzing to experimenting and visualizing. You develop reports that provide insights into your team’s key KPIs and support data-driven decision-making. You proactively support stakeholders by identifying opportunities and proposing improvements based on data. You translate complex business questions into clear analyses and actionable insights. You have experience with data analysis in a large organization, preferably in the financial sector. You actively contribute to strengthening ING’s fact-based culture by sharing knowledge and continuously improving.

Responsibilities

• Analyze customer behavior and translate it into actionable insights, improvement proposals, and campaign selections.
• Design targeted campaign selections that match customer needs.
• Develop reports that provide insights into your team’s key KPIs and support data-driven decision-making.
• Proactively support stakeholders by identifying opportunities and proposing improvements based on data.
• Translate complex business questions into clear analyses and actionable insights.
• Actively contribute to strengthening ING’s fact-based culture by sharing knowledge and continuously improving.

Requirements

• Master’s degree in analytics, mathematics, or econometrics.
• 2 - 5 years of experience in analytics.
• Proven experience with SQL (SAS and/or Python are a plus).
• Experience with visualization and dashboarding tools (e.g., Cognos, Power BI).
• Strong analytical skills and experience in conducting complex analyses.
• Ability to transform data into insights and present them in a clear and understandable way.
• A hands-on mentality; you learn quickly and apply new techniques with ease.
• Customer-oriented mindset.
• Strong stakeholder management skills, working effectively with data specialists, marketers, or risk colleagues.
• Actively seek feedback and are comfortable giving it.
• Experience with agile ways of working is a plus.

Skills

• Data analysis
• SQL
• SAS
• Python
• Visualization
• Dashboarding
• Cognos
• Power BI
• Analytical skills
• Complex analyses
• Data transformation
• Stakeholder management
• Agile ways of working

Location

• Netherlands

Work Type

• Full-time (36-hour)
• Hybrid working

Experience Level

• 2 - 5 years of experience

Education Level

• Master’s degree in analytics, mathematics, or econometrics

Salary/Compensations

• Competitive salary aligned with your skills and experience
• A 13th-month salary
• 8% holiday allowance
• Individual Savings Contribution (BIS), 3.5% of your gross annual salary

Benefits

• 24–27 vacation days depending on your contract
• Flexible working hours
• A mobility card: choose your mode of transport for commuting each day, with free public transport on weekends.
• A pension plan
• Personal growth opportunities
• Challenging work with endless possibilities
• An informal working environment with a diverse group of innovative colleagues

About the Company

• ING is a global bank with a strong European base, serving around 38 million customers and corporate clients in over 40 countries.
• Our ambition is to become Europe’s leading mobile bank.
• We use data and customer insights to continuously improve our services and align them with what customers truly need.
• We make ING increasingly customer-centric and ensure that data plays a central role in our decisions and strategies.
• We work in multidisciplinary teams, both within our own tribe and across other tribes within ING Netherlands.
• We believe in empowering the people around us and our customers to stay a step ahead.
• We are a community of innovators, problem-solvers, and forward-thinkers, dedicated to making a real impact.
• We put sustainability at the heart of everything we do.

Equal Opportunity

• We’re a global bank with a strong European base, and our more than 60,000 colleagues serve around 38 million customers and corporate clients in over 40 countries. Joining ING means working with friendly and collaborative people towards making a positive impact on people and planet. We believe in empowering the people around us and our customers to stay a step ahead. Working here means having the autonomy to drive progress, helping to create superior customer value and contributing to our ambition of putting sustainability at the heart of everything we do. Here, we’re more than just a workplace – we’re a community of innovators, problem-solvers, and forward-thinkers, dedicated to making a real impact. Whether you’re just starting your career or seeking the next big challenge, we have opportunities that will inspire and push you to grow. Your future at ING starts with one application. Ready to join? We’ve got plenty of opportunities to match your skills and aspirations! Use the filters below the search bar – like location and job type – to help you find the perfect fit. Start exploring now and discover where your next career move could take you!