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About the Role

This is a brand new leadership role within the UK Commercial team, responsible for delivering profitability across a portfolio of prestige wholesale retail partners. The role involves developing and executing Joint Business Plans, driving market share growth, and identifying new opportunities to expand distribution and visibility. You will serve as the primary commercial interface between the organization and key retail partners, balancing retailer objectives with brand priorities to achieve sustainable growth and strong profitability. As a leader, you will coach and develop a high-performing team while building strategic partnerships within the prestige beauty channel.

Responsibilities

Develop, negotiate, implement, and review annual Joint Business Plans with key wholesale retail partners.
Deliver sales, market share, profitability, and investment objectives across the customer portfolio.
Lead retailer negotiations focused on driving mutually beneficial growth and maximizing return on investment.
Identify opportunities to expand distribution, increase visibility, and accelerate category growth.
Build strong strategic relationships with buying, merchandising, marketing, and senior leadership teams within retail partners.
Collaborate cross-functionally with Sales, Marketing, Supply Chain, Finance, Education, and Field teams to ensure successful execution of commercial plans.
Analyze retailer performance, market trends, and customer insights to identify opportunities and mitigate risks.
Partner with Field Sales and Education teams to ensure best-in-class execution and premium brand representation within retail environments.
Lead and develop a high-performing team through coaching, performance management, and succession planning.
Drive successful new product launches and promotional activities that deliver incremental growth and market share gains.

Requirements

Significant experience in National Account Management, Wholesale Management, or Customer Business Management within luxury beauty, prestige consumer goods, or premium retail sectors.
Proven track record of managing strategic retail partnerships and delivering sustainable sales and profit growth.
Strong experience building and executing Joint Business Plans with major retail customers.
Commercially astute with full P&L ownership and accountability, accustomed to managing investment budgets, trade marketing plans, and retailer promotional calendars.
Skilled negotiator with a proven ability to secure mutually beneficial commercial outcomes.
Excellent stakeholder management skills with the ability to influence at all levels, both internally and externally.
Strong analytical capability with the ability to translate data into actionable commercial strategies.
Experienced people leader, proved experience in leading, coaching, and developing high-performing commercial teams.
Problem solver, able to spot risks and opportunities, investigate, and propose solutions in real time.
Agility, able to navigate challenges and complexity within a matrix organisation with ease.
Experience working closely with field sales and education teams to deliver commercial objectives.

Skills

Commercial acumen
Relationship management
Negotiation
Stakeholder management
Analytical skills
People leadership
Problem-solving
Agility

Location

Head Office, London

Work Type

Permanent - Full Time
Hybrid Working Policy (three days in office, two days remote)
Flexible working hours

Benefits

27 days holidays plus your birthday off
Generous Staff Discount on ELEMIS products and spa treatments
Discounts on L'OCCITANE Group products
Enhanced Maternity & Paternity policies
Income Protection
Life Assurance
Company Pension Scheme
Healthcare Cash Plan (with Dental)
Access to Medicash Plan
Employee Assistance Programme
Cycle to Work Scheme
Season Ticket Loan
Length of Service Awards

About the Company

ELEMIS is a luxury beauty brand.