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About the Role

The Customer Education Manager will design, produce, and maintain educational content for MaintainX's customer education channels, focusing on authoring content that enables users to develop core competencies for maintenance and reliability roles. This includes creating courses and videos for MaintainX Academy, and providing instructional design support for workshops and certifications. The role involves close collaboration with Client Success, Product, and Marketing teams to understand customer needs and develop high-quality, skill-based learning content.

Responsibilities

Own a key segment of the MaintainX curriculum, defining necessary knowledge and skills and mapping them to content that drives outcomes.
Conduct continuous research into the learning audience to stay current on motivations and professional skill changes.
Develop instructional content using models like ADDIE and SAM to help customers adopt successful behaviors.
Design and execute a content maintenance strategy for curriculum segments, aligned with the product roadmap and measured customer impact.
Develop a content distribution plan for curriculum segments, utilizing channels beyond the Customer Academy such as help documentation, in-app guidance, and marketing collateral.
Help define the Customer Education roadmap in collaboration with the broader team.
Provide consultation to other Customer Education team members on curriculum and content design.

Requirements

A minimum of five (5) years experience in an education-related role (Customer Education, Training & Enablement, Learning & Development, or teaching).
A minimum of three (3) years experience developing eLearning content.
Proficiency with video production tools such as Camtasia.
Proficiency with course authoring tools such as Articulate, Adobe Captivate, or Parta.
Familiarity with learning management systems.
Experience collaborating with subject matter experts (SMEs) for content ideation and review.
Strong ability to communicate technical concepts in accessible and concise language.
An acute eye for detail regarding grammar, aesthetics, and consistency.

Skills

Instructional Design
Content Development
Video Production
eLearning
Learning Management Systems (LMS)
Curriculum Design
Project Management
SaaS
CMMS
Enterprise Asset Management

Location

Remote

Work Type

Full-time

Experience Level

5+ years in education-related roles
3+ years in eLearning content development

Salary/Compensations

Competitive salary and meaningful equity opportunities

Benefits

Healthcare, dental, and vision coverage
401(k) / RRSP program
Take what you need PTO

About the Company

MaintainX is the world's leading AI-powered maintenance and asset management platform, serving over 13,000 customers.
The company has raised $254M in total funding, with a recent $150M Series D round led by Bessemer Venture Partners and Bain Capital Ventures.
MaintainX was recognized on the Forbes 2025 Cloud 100 list.
The company's mission is to deliver a single platform for maintenance, repair, and operations teams to keep the physical world running.
MaintainX focuses on empowering people, offering an intuitive, mobile-first solution to enhance productivity and collaboration.

Equal Opportunity

MaintainX is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.