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About the Role

The Customer Training Manager will be responsible for designing, producing, and updating educational content for MaintainX's customer training channels. This role focuses on creating content that empowers MaintainX users to develop essential skills for success in maintenance and reliability professions, including developing courses and videos for MaintainX Academy and providing instructional design support for workshops and certifications. You will collaborate closely with Customer Success, Product, and Marketing teams to understand customer educational needs and integrate these insights into our organizational vision for developing skills-based learning content.

Responsibilities

Define educational content requirements in consultation with internal subject matter experts to support the development of key MRO competencies for our customers.
Research customer personas to understand their motivations for learning about the MaintainX product.
Utilize models such as ADDIE and SAM to develop instructional content that helps customers adopt new and existing MaintainX features.
Manage the localization pipeline for educational content.
Regularly audit educational channels, such as MaintainX Academy and the MaintainX video library, to identify content requiring updates.
Develop and execute a content maintenance strategy aligned with the product roadmap and customer engagement/impact.
Contribute to defining the customer training roadmap in collaboration with your extended team.
Provide guidance to other members of the customer training team on curriculum and content design.

Requirements

A minimum of five (5) years of experience in an education-related role, such as customer training, training and enablement, learning and development, or teaching.
A minimum of three (3) years of experience in eLearning content development.
Proficiency with video production tools such as Camtasia.
Proficiency with course creation tools such as Articulate, Adobe Captivate, or Parta.
Familiarity with Learning Management Systems (LMS).
Experience collaborating with subject matter experts (SMEs) for content ideation and review.
Experience localizing educational content for international audiences.
Excellent ability to communicate technical concepts in an accessible and concise manner.
High attention to detail regarding grammar, aesthetics, and consistency.

Skills

eLearning content development
Video production
Course creation
Learning Management Systems (LMS)
Subject Matter Expert (SME) collaboration
Content localization
Instructional design
Curriculum design
Project management tools (e.g., Jira, Notion)
LMS platforms for customer academies (e.g., WorkRamp, Skilljar)
Spanish language proficiency
French language proficiency

Location

Remote

Work Type

Full-time

Experience Level

5+ years in education-related roles
3+ years in eLearning content development

Salary/Compensations

Competitive salary

Benefits

Competitive salary and significant equity opportunities.
Health, dental, and vision coverage.
401(k) / RRSP enrollment program.
Take the time off you need.

About the Company

MaintainX is the world's leading AI-powered maintenance and asset management platform, serving 13,000+ customers including Duracell, Shell, Cintas, and Brenntag.
Raised $150M in Series D funding led by Bessemer Venture Partners and Bain Capital Ventures, bringing total funding to $254M.
Named to the Forbes 2025 Cloud 100, the definitive ranking of the top 100 private cloud companies in the world.
Our mission is to deliver one platform for maintenance, repair & operations teams to keep the physical world running.
We believe the greatest asset in any organization is the people. That’s why we built an intuitive, mobile-first solution to help boost productivity and collaboration across teams and locations.

Equal Opportunity

MaintainX is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.