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About the Role

In this position, you will deeply engage with client challenges, maximizing the value of IQVIA's overseas data services through data and communication to deliver it to customers. Our team values a partner-style client support, proactively thinking about and proposing how to provide greater value to clients, rather than just handling customer inquiries. Directly contributing to customer decision-making is a significant reward of this role. With a client-oriented mindset and communication skills, you can thrive even without experience in healthcare or data, as we provide systematic support after joining. Team members offer continuous support, ensuring a comfortable environment for those wishing to challenge themselves in new areas. The data and services handled in this role form the foundation for critical decision-making in the medical and pharmaceutical industries, ultimately contributing to patients and society. This role offers the satisfaction of making a societal impact.

Responsibilities

Manage client relationships and conduct regular communication.
Analyze usage and propose improvements for better utilization.
Promote contract renewals and upsells.
Support the introduction of new initiatives.
Liaise and report with global teams.
Respond to inquiries regarding overseas data services.
Plan, create materials for, and conduct customer training.
Create, quality check, and deliver data.
Handle system and access-related issues.

Requirements

Native level Japanese proficiency.
Business level English proficiency (document creation and meeting participation).
Client-first mindset.

Skills

Client management
Communication
Data analysis
Proposal development
Customer support
Training
Data quality assurance

Location

Tokyo

Work Type

Full-time
Employee
Flextime work available
Remote work system available

Experience Level

Not specified

Education Level

Not specified

Salary/Compensations

Commensurate with experience and regulations

Benefits

Comprehensive benefits including statutory (social insurance) and IQVIA's unique systems.
Annual paid leave
Summer vacation
Sick leave
Special leave
Women's special leave
Childcare/nursing care leave
Nursing leave

About the Company

IQVIA is a leading global provider of clinical research services, commercial insights, and healthcare intelligence to the life sciences and healthcare industries.
We aim to realize a society where everyone can live healthier and more fulfilling lives by supporting those advancing healthcare with IQVIA's innovative solutions.
Based on the world's largest healthcare data, we fuse people, data, and science to address unmet medical needs, develop and commercialize new drugs and medical devices, ensure compliance with regulations, and support the promotion of sustainable healthcare systems.
Our mission is to be a driving force for advancing healthcare for the benefit of patients and society.
As the Japanese subsidiary of IQVIA, with approximately 90,000 employees in over 100 countries, IQVIA Japan has about 6,000 employees working together towards this mission.
We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide.
We seek diverse talent with curious minds and a relentless commitment to innovation and impact.
Everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere.

Equal Opportunity

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.