Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

We are seeking an experienced, passionate, and highly motivated Boutique Staff member to join Aman Essentials Boutique Staff at Janu Tokyo. This role is ideal for a dynamic retail and hospitality professional who thrives in a modern luxury environment and is committed to delivering exceptional guest experiences. As a Boutique Staff member, you will be the face of Aman Essentials, providing personalized service, sharing product knowledge, and creating meaningful connections with guests through every interaction. You will play a key role in representing the Aman lifestyle brand while supporting the smooth daily operation of the boutique.

Responsibilities

Welcome guests warmly and professionally, ensuring a seamless and personalized shopping experience
Deliver exceptional customer service that reflects the values and luxury standards of Aman Essentials and Janu Tokyo
Provide detailed product knowledge and thoughtful recommendations tailored to guest preferences and needs
Support sales activities, including product presentation, upselling, and cross-selling opportunities
Process purchases, payments, exchanges, and other transactions accurately and efficiently
Maintain boutique cleanliness, organisation, visual merchandising standards, and stock presentation
Monitor inventory levels, assist with stock replenishment, and support inventory management processes
Handle guest inquiries, requests, and feedback with professionalism and care
Coordinate with other departments to ensure a seamless guest experience and support boutique operations
Assist with administrative duties, reporting, and general retail operations when required

Requirements

Practical experience as a retail shop sales associate or in a similar role
Excellent communication skills
Business conversational level English proficiency (CEFR B1 or higher)
Advanced business-level Japanese proficiency (CEFR C1 or higher)
Basic PC skills including MS Office and typing
Candidates with exceptional experience or skills may be considered even if they do not meet every point

Skills

Customer Service
Sales
Product Knowledge
Inventory Management
Visual Merchandising
MS Office

Location

Tokyo

Work Type

Full-time

Experience Level

Experienced

Benefits

Comprehensive benefits package designed to support wellbeing, lifestyle, and professional growth
Employee benefits at Aman and Janu properties
Employee benefits at hotels and facilities operated by the group company
Access to the special privilege program
Birthday celebration cake voucher
Access to the employee canteen at preferential rates with a separate meal allowance provided
Membership in an external employee welfare and benefits service
Transportation allowance provided in accordance with company policy
Locker and uniform provided
Participation in the employee association including social events and sports club subsidies
Comprehensive social insurance coverage
Medical checkups upon joining and regular health examinations

About the Company

Janu Tokyo is the first chapter in our story. The only hotel within Tokyo’s Azabudai Hills––an area alive with creativity, exceptional bars, eateries and an affecting energy that inspires new kinds of joy.With 122 guest rooms, eight dining and entertainment venues and a 4,000 sqm wellness centre. Janu Tokyo provides a gateway to Tokyo’s best attractions, just steps away from the neighbourhoods of Roppongi and Toranomon.
At Janu Tokyo, hospitality is more than service. It is about creating moments that energise, connect, and resonate. If you thrive in a modern luxury environment where every detail matters and every interaction carries meaning, we invite you to bring your experience, warmth, and individuality to our team. Join us and help shape the future of contemporary luxury hospitality.
Since its inception in 1988, Aman Group has strategically evolved, transitioning from a collection of intimate resorts into a pioneering force across the realms of hospitality, residences and experiences including Aman Essentials and Aman Interiors. We invite you to join us in our pursuit of unparalleled service. We believe that the environments and experiences we create can only be brought to life through our people: the heartfelt attention to detail, the welcoming smiles, and the love and passion for creating a sense of belonging. When you join Aman Group, you join a family.