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About the Role

We are looking for a motivated and enthusiastic Customer Success Manager who is passionate about driving the continued success of EGYM Wellpass. The role focuses on absolute customer satisfaction, helping people improve their health and fitness, and supporting clients in positioning themselves as attractive employers.

Responsibilities

• Support customers throughout their entire journey, including onboarding and ongoing assistance.
• Collaborate with new customers to design communication plans for a successful launch.
• Ensure existing customers receive continuous support.
• Manage a smooth project flow and successful go-live during the first three months of the customer lifecycle.
• Engage employees during kick-off events (onsite and offsite) to champion the product.
• Work with colleagues in the Customer Success team to scale impact and deliver a unified communication strategy.
• Analyze the development of activation rates for new customers based on key metrics.
• Develop targeted measures based on data analysis findings.
• Identify customer challenges and develop customized solutions.

Requirements

• At least two years of experience in Sales or Customer Success.
• Ability to identify client needs through targeted questioning and offer customized solutions.
• Strong project management skills to manage multiple workstreams effectively.
• High level of self-organization.
• Driven by measurable success.
• Proficient in Excel and MS Office.
• Salesforce experience is an advantage.

Skills

• Customer Support
• Project Management
• Product Presentation
• Communication
• Data Analysis
• Problem Solving
• Customer Centricity
• Coordination

Location

• London

Work Type

• Hybrid Working

Experience Level

• At least two years of experience

Education Level

• Degree in business (Business Administration, Management) or comparable professional qualification

Salary/Compensations

• OTE between £40,000 and £50,000 p.a., with 70% base salary and 30% variable component

Benefits

• Modern and international company culture
• Continuous Development with varied, challenging tasks and regular feedback
• Free use of the fitness venues across the Hussle network in the UK
• Flexible working hours
• 26 days of vacation per year
• Mentoring Program
• Work 2–3 days per week in the central London office
• On-site gym
• Fresh fruit, tea, coffee available in the office
• Variety of discounted offers through employee benefits portal
• Annual workation (up to 4 weeks)

About the Company

• EGYM is a global fitness technology leader, providing fitness and health facilities with intelligent workout solutions.
• EGYM makes exercising smarter and more efficient with its comprehensive suite of connected gym equipment and digital products that integrate seamlessly with 3rd-party-hard- and software.
• The result is a fully connected training experience that drives measurable business and health outcomes on and off the training floor.
• EGYM also offers subscription-based corporate fitness- and wellness solutions built on a combination of gym-access and EGYM fitness programs that directly target costly chronic conditions and boost employee health, leading to higher productivity and well-being.
• EGYM's global headquarters are in Munich, Germany, with North American offices in Denver, Colorado.

Equal Opportunity

• EGYM is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs, regardless of race, gender, religion, sexual orientation, age or any other aspect of an individual's identity.