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About the Role

The Property Manager oversees all aspects of the designated property’s daily operations, ensuring safe living conditions for residents and a positive work environment for staff. This role requires a strong leader with conflict-resolution skills, the ability to respond calmly to crisis situations, and sensitivity to the issues facing disabled or elderly residents.

Responsibilities

• Oversee all aspects of the building(s)’ daily operations, ensuring safe living conditions for residents
• Comply with all guidelines, procedures, and regulations of applicable regulatory agencies
• Create and manage resident files and maintain applicant waiting list integrity
• Process paperwork for applications, move-ins, move-outs, and certifications
• Complete and approve initial, annual, and interim re-certifications
• Conduct weekly/monthly/annual unit and property inspections with Maintenance Staff
• Report regularly to Supervisor on building, program, staff, and resident status
• Complete all regular reports including monthly vacancy report, project status report (PSR), and monthly statistical report
• Collect rents and security deposits, and make bank deposits
• Submit monthly HAP request to the site's Contract Administrator
• Monitor site budget and report variances to Supervisor
• Attend resident meetings regularly with the Resident Manager
• Pass all audits and inspections conducted by local and state agencies, as well as internal and investor reviews
• Respond to investor or agency questions with Asset Management
• Process any necessary rent and/or subsidy write-offs with the Fiscal Department
• Orient new residents to building site, policies, and programs
• Respond to staff or resident grievances and provide problem resolution assistance
• Work with Resident Services staff on resident housing retention issues
• Create a pleasant and welcoming environment for residents, enforcing house rules
• Forward reasonable accommodation requests and fair housing complaints to the 504 Coordinator
• Prepare tenant files for eviction procedures when applicable
• Recruit, interview, and hire for directly supervised positions
• Train, supervise, and hold supervisees accountable for job responsibilities, organizational policies, and safe work practices
• Complete performance reviews and work goals for supervised staff
• Review and approve timesheets, time-off, and work expenses of supervisees
• Ensure staff know and follow safe work practices and policies
• Ensure staff are in compliance with all Program Regulations
• Train staff on building and emergency procedures, resident rules, and record keeping
• Develop, monitor, and maintain the property budget
• Answer budget variance questions
• Process, Code, and Approve Accounts Payable
• Negotiate new and renewal vendor contracts that are financially beneficial to the property
• Oversee and reconcile petty cash
• Oversee expenditures for resident functions
• Embody organization values (respect & compassion, empowerment, teamwork)
• Contribute to a safe and pleasant work environment
• Follow policies, procedures, and safe work practices
• Perform other duties as assigned

Requirements

• High School diploma or GED equivalent
• Excellent administrative, organizational and written/verbal communication skills
• Three (3) years experience in residential property management in affordable housing
• Three (3) years prior supervisory experience
• Sensitivity to issues facing homeless, disabled, elderly, family and other diverse populations
• Certified Occupancy Specialist, Tax Credit Specialist or equivalent certification
• Proficient in CAMS, ICAMS, YARDI or similar property management software experience
• Prior experience with non-profit residential property management
• Familiarity with diverse neighborhoods
• Pleasant and professional manner with calm disposition
• Able to maintain a calm and professional demeanor in all communications with residents, vendors and staff
• Sound judgment. Ability to work effectively with wide variety of personalities
• Ability to work with people of diverse social, economic, and ethnic backgrounds
• Ability to work independently and exercise own judgment in problem-solving
• Good written and verbal communication skills
• Proficiency with Word, Excel, Outlook
• Willingness to do varied tasks and multi-task

Skills

• Conflict-resolution
• Crisis management
• Personnel management
• Building management
• Independent work
• Written communication
• Verbal communication
• Microsoft Word
• Microsoft Excel
• Microsoft Outlook
• CAMS
• ICAMS
• YARDI

Location

• Mission Neighborhood, San Francisco

Work Type

• Full-time
• Onsite

Experience Level

• 3 years experience in residential property management in affordable housing
• 3 years prior supervisory experience

Education Level

• High School diploma or GED equivalent
• Certified Occupancy Specialist, Tax Credit Specialist or equivalent certification

Salary/Compensations

• $71,905 - $75,690

Benefits

• Comprehensive benefits

About the Company

• A private non-profit founded in 1977, Chinatown Community Development Center believes in a comprehensive vision of community.
• Owns and/or manages approximately 30 affordable housing buildings serving over 3,800 low-income seniors, single adults, formerly homeless adults, and families of diverse ethnic and cultural backgrounds in San Francisco’s Chinatown, Tenderloin, Western Addition, and Polk Gulch neighborhoods.
• Also builds housing, develops grassroots leadership, and engages low-income residents and youth.
• Employees are passionate about the mission; thrive in a family organizational culture; and embody values of empowerment, teamwork, and compassion.
• Serves a diverse population and is committed to hiring practices that provide culturally competent services.
• Encourages people of color to apply.

Equal Opportunity

• Chinatown Community Development Center (CCDC) is an equal opportunity employer.
• Committed to building a diverse and inclusive workplace.
• Does not discriminate on the basis of race (includes hairstyle and hair texture), color, religion (includes dress and grooming practices), age, sex (including pregnancy, childbirth, breastfeeding or related medical condition and reproductive health decision making), national origin (includes language restrictions), ancestry, citizenship, disability, medical condition (cancer or genetic characteristic), genetic information or characteristic, marital status, sexual orientation, gender identity or expression, veteran or military status, or participation in an EEO protected activity or any other characteristic protected by federal, state, or local law.
• All final candidates will undergo a background check. For certain positions this will include a fingerprint check.
• Qualified applicants with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.