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About the Role

The Ritz-Carlton is seeking professionals to ensure the "Gold Standards" of luxury service are delivered. This role is part of a global team within Marriott International, focused on creating exceptional guest experiences and fostering a culture of success through empowerment, creativity, and compassion.

Responsibilities

• Install, configure, manage, maintain, test, evaluate, and repair computer networks, workstations, support server system(s), supporting hardware/software, user accounts, and computer/telephone rooms.
• Train and instruct users in the proper use and security of all systems.
• Troubleshoot and resolve technical problems related to computer hardware, software, LAN, WAN, and internet connectivity.
• Respond to program error messages.
• Provide network communications support and technical guidance.
• Refer major problems to vendors or technicians.
• Analyze, recommend, and implement process improvements.
• Consult with others to assess and resolve computing needs and system requirements.
• Inspect, test, and diagnose computer equipment and systems.
• Plan and coordinate information technology equipment installations, moves, additions, changes, and system enhancements.
• Plan, coordinate, and implement network security measures.
• Provide end-user support for all applications.
• Plan and manage disk space for the entire network.
• Maintain an accurate inventory of all technological devices.
• Enter commands and activate controls on computers and equipment.
• Ensure backup tapes are locked in a fireproof safe.
• Follow all company policies and procedures.
• Report accidents, injuries, and unsafe work conditions to the manager.
• Maintain confidentiality of proprietary information and protect company assets.
• Address guests’ service needs and assist other employees.
• Speak with others using clear and professional language.
• Answer telephones using appropriate etiquette.
• Serve as a role model and first point of contact for the Guarantee of Fair Treatment/Open Door Policy process.
• Develop and maintain positive working relationships with others.
• Support the team to reach common goals.
• Ensure adherence to quality expectations and standards.
• Identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds.
• Stand, sit, or walk for extended periods of time.
• Enter and locate information using computers or Point of Sale (POS) systems.
• Move up and down stairs/ramps.
• Perform other reasonable job duties as requested by Supervisors.

Requirements

• At least 2 years of related work experience.
• No supervisory experience.

Experience Level

• 2 years of related work experience

Education Level

• Technical, Trade, or Vocational School Degree

About the Company

• At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them.
• Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
• Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
• The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next.
• It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality.
• As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values.
• Our promise to you is that we offer the chance to be proud of the work you do and who you work with.
• In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International.
• Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Equal Opportunity

• At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.
• We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.
• Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.
• We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.